Public Tickets
CentricCreativeGroup
Issues with TheGem Import toolClosed
TheGem (WPBakery)
Updated January 8, 2019 at 9:37am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access
benjamindeutinger
CountdownClosed
TheGem (WPBakery)
Updated January 8, 2019 at 9:12am
4
Most recent comment from Oliver:Hi,Sorry, can't say you anything without the access. Can you set the site to any another test hosting?
Christopher
WP Bakery Front-End EditorClosed
TheGem (WPBakery)
Updated January 8, 2019 at 9:00am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access, we'll check
omidy2k
Blog PostsClosed
TheGem (WPBakery)
Updated January 8, 2019 at 8:57am
8
Most recent comment from Oliver:Hi,Sorry, still can't connect, can you give me plan FTP access?
dtroiano
Can Not install Revolution Slider in godaddy managed wordpressClosed
TheGem (WPBakery)
Updated January 8, 2019 at 8:48am
3
Most recent comment from Oliver:Hi,dtroiano - pls. provide the wp-admin and FTP access.XSunfireCarrotX - replied in your ticket.
stancoles
Top Area AddressClosed
TheGem (WPBakery)
Updated January 8, 2019 at 8:27am
2
Most recent comment from Michael:HI!Please read the documentation:https://codex-themes.com/thegem/documentation/#top-area
ElluKirsipuu
Shipping options don't show in cartClosed
TheGem (WPBakery)
Updated January 8, 2019 at 8:13am
3
Most recent comment from ElluKirsipuu:Hello, I already found a solution. Thank you for answering though.
comprobataphoto
Countdown ClockClosed
TheGem (WPBakery)
Updated January 8, 2019 at 6:25am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access and add few screenshots to describe the problem.
Mike Dovey
Theme updatesClosed
TheGem (WPBakery)
Updated January 8, 2019 at 6:22am
8
Most recent comment from Oliver:Welcome!
benjamindeutinger
NewsClosed
TheGem (WPBakery)
Updated January 8, 2019 at 6:21am
2
Most recent comment from Oliver:Hi,Sorry?
parceroganga2
Big problem with woocommerce CheckoutClosed
TheGem (WPBakery)
Updated January 8, 2019 at 6:19am
2
Most recent comment from Oliver:Hi,Sorry for delay, pls. provide the wp-admin access, we'll check.
chaddy1
WP BakeryClosed
TheGem (WPBakery)
Updated January 7, 2019 at 7:09pm
3
Most recent comment from chaddy1:Hi mate I sorted it out cheers
Bryn
theme optionsClosed
TheGem (WPBakery)
Updated January 8, 2019 at 3:35am
3
Most recent comment from Bryn:Solved by myself
ellor2064
turn off responsivenessClosed
TheGem (WPBakery)
Updated January 4, 2019 at 8:22am
2
Most recent comment from Oliver:Hi,remove the line:
From the template:/wp-content/themes/thegem/header.phpBefore the editing copy this file to the main folder of the child theme
kavoshgar1
remove spaceClosed
TheGem (WPBakery)
Updated January 4, 2019 at 7:59am
2
Most recent comment from Oliver:Hi,You need to set check box "disable top margin" in the page settings.