Public Tickets
Vian4
Plugin errorClosed
TheGem (WPBakery)
Updated December 15, 2018 at 11:40am
2
Most recent comment from Oliver:HI,pls. provide the wp-admin access and add few screenshots with the problem
trucosviajeros
Instagram feed limit number of picturesClosed
TheGem (WPBakery)
Updated December 15, 2018 at 11:31am
2
Most recent comment from Oliver:Hi,Sorry, i our shortcode it's not possible, try to look any other plugin where you can set this setting.
mountainevents
Our Website is downClosed
TheGem (WPBakery)
Updated December 14, 2018 at 7:50am
9
Most recent comment from Oliver:pls. give me link to the page with the issue.
direggio
un-capitalize textClosed
TheGem (WPBakery)
Updated December 14, 2018 at 7:45am
2
Most recent comment from Oliver:Hi,You need to set check box "Disable uppercase font" in the theme options, here:
bobby wilson
custom post type page optionsClosed
TheGem (WPBakery)
Updated December 14, 2018 at 7:43am
2
Most recent comment from Oliver:Hi,You need to edit:/wp-content/themes/thegem/inc/post-types/init.phpline 23:
$post_types = array('post', 'page', 'thegem_pf_item', 'thegem_news', 'product');
and add there your post-type name.
Cecdah
Possible to sort post by nameClosed
TheGem (WPBakery)
Updated December 14, 2018 at 7:39am
4
Most recent comment from Oliver:Hi,Sorry, there are no simple way to overwrite it in the child theme. Here the example of query:
add_action( 'pre_get_posts', 'custom_post_type_order' );
function custom_post_type_order($query){
...
tchot
Demo import is not availableClosed
TheGem (WPBakery)
Updated December 14, 2018 at 5:18am
2
Most recent comment from tchot:woops sorry, it looks like the plugin wasn't installed properly.. please close this ticket. thanks!
Nic
Top Area on MobileClosed
TheGem (WPBakery)
Updated December 13, 2018 at 11:15am
2
Most recent comment from Michael:HI!
pls. use following css:
.top-area .top-area-items .top-area-block {
height: auto !important;
}
legalcalls
Fonts not displaying correctlyClosed
TheGem (WPBakery)
Updated December 13, 2018 at 9:09am
12
Most recent comment from Oliver:Welcome!
Razzak
Activation code useClosed
TheGem (WPBakery)
Updated December 13, 2018 at 7:23am
9
Most recent comment from Oliver:Hi,You can contact us there, you don't need to verify by purchase there.
rmiller
Remove Discussion on PagesClosed
TheGem (WPBakery)
Updated December 13, 2018 at 6:22am
16
Most recent comment from Oliver:Welcome!
highspeak
Search box removeClosed
TheGem (WPBakery)
Updated December 12, 2018 at 1:53pm
2
Most recent comment from Oliver:Hi,pls. give me link to your site.
fabiansato
You have exceeded the max. number of activationsClosed
TheGem (WPBakery)
Updated December 12, 2018 at 12:47pm
6
Most recent comment from Oliver:Hi, you have violated the license agreement and installed TheGem on many websites with the same license. That’s why your activation has been blocked.
Your sites:https://www.secesta.comhttps://www ...
ksubilal
Issue related with Plugin UpdationClosed
TheGem (WPBakery)
Updated December 12, 2018 at 11:38am
4
Most recent comment from Oliver:Hi,ok, I've unblocked your license.
RebelRoadMedia
Custom Icons in Mega MenuClosed
TheGem (WPBakery)
Updated December 12, 2018 at 11:36am
2
Most recent comment from [deleted]:Hi,Sorry, but now you can use only FontAwesome for menu icons.You can try to add necesary icons to menu item with custom css. We can add example for it on you site. Please provide admin access.