Public Tickets
coachrocky
Troubles with installing the required plugin WPBakery Visual Composer, LayerSlider WP, Revolution Slider, TheGem ImportClosed
TheGem (WPBakery)
Updated March 30, 2018 at 6:31am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access.
nakhno
Revolution Slider TranslationClosed
TheGem (WPBakery)
Updated March 29, 2018 at 12:50pm
3
Most recent comment from nakhno:Problem solved i had the plugin "Wordpress page widgets" deactivated i think that was the issue i see slider rev in editing page now thanks
mohammedbayram
Images are not loading when using styled galleryClosed
TheGem (WPBakery)
Updated March 29, 2018 at 8:40am
6
Most recent comment from Oliver:I recommend you set 5.6. version. Not all the plugins will work with 5.4 version
vickyscamera
WooCommerce compatibilityClosed
TheGem (WPBakery)
Updated March 29, 2018 at 7:20am
2
Most recent comment from Oliver:Hi,Yes, sure, you just need to use theme in 3.1.x version, last theme version you can download on the theme forest.
nakhno
Revolution Slider LocationClosed
TheGem (WPBakery)
Updated March 29, 2018 at 7:11am
2
Most recent comment from Oliver:Hi,Pls. provide the wp-admin access.
luke
Multiple menusClosed
TheGem (WPBakery)
Updated March 28, 2018 at 1:08pm
4
Most recent comment from Oliver:Hi,Pls. take a look:http://webcusp.com/different-wordpress-menus-to-different-pages-and-categories-plugins/
maxstart
theme errorClosed
TheGem (WPBakery)
Updated March 28, 2018 at 10:51am
2
Most recent comment from Oliver:Hi,Sorry, but it's not possible to fix it, if the theme you switched don't have footer sidebar all the widgets from this area comes to the inactive tab, the simplest way to update the theme without lo ...
Ottoalser
iconos rotos en descripción de productosClosed
TheGem (WPBakery)
Updated March 28, 2018 at 10:30am
7
Most recent comment from Oliver:Welcome!
thomas schütze
youtube videoClosed
TheGem (WPBakery)
Updated March 28, 2018 at 9:52am
2
Most recent comment from Michael:HI!Autoplay video on mobile devices will only work in the Revolution slider, in all other elements this feature is disabled in order to save user traffic.
badwinds
Using Imported DemoClosed
TheGem (WPBakery)
Updated March 28, 2018 at 8:50am
6
Most recent comment from Oliver:Hi,1. pls. provide the wp-admin access.2. Yes, it's not visible because the text is white. You can edit it in the text mode, attach
carolnino
language spanishClosed
TheGem (WPBakery)
Updated March 28, 2018 at 7:11am
2
Most recent comment from Oliver:Hi,
We recommend to use Loco Translate plugin for the theme translation or you can translate theme manually with .po file, pls. follow the instructions:
1. Take file languages/thegem.pot or xx_YY ...
nakhno
Translating PagesClosed
TheGem (WPBakery)
Updated March 27, 2018 at 1:37pm
4
Most recent comment from Oliver:Hi,Sorry, we don't provide support with Polylang plugin, pls. contact to this plugin support team.
Jason Mann
Add loginClosed
TheGem (WPBakery)
Updated March 27, 2018 at 11:32am
2
Most recent comment from Oliver:Hi,pls. add this code to the function.php of the child theme:
add_filter('wp_nav_menu_items', 'add_login_logout_link', 10, 2);
function add_login_logout_link($items, $args) {
ob_start();
w ...
Jason Mann
Cannot Edit Theme ExamplesClosed
TheGem (WPBakery)
Updated March 27, 2018 at 11:28am
2
Most recent comment from Oliver:Hi,1. pls. use following css:
body #primary-menu.no-responsive>li>a {
text-transform: none;
}
2. Can you add few screenshots what you need to change?
Taylor
Nature shopClosed
TheGem (WPBakery)
Updated March 27, 2018 at 8:25am
3
Most recent comment from Oliver:Hi,Pls. provide the wp-admin and FTP access, we'll check.