Public Tickets
francissrun
Regarding Using the App Landing HomepageClosed
TheGem (WPBakery)
Updated March 12, 2018 at 9:06am
11
Most recent comment from Oliver:Hi,1. All the plugins updating wia our own repository only after the checking on compatibility with the theme, pls. wait a bit soon we'll upload this plugins to repository. 2. In order to add this s ...
ysy0347
demo importClosed
TheGem (WPBakery)
Updated March 12, 2018 at 7:34am
6
Most recent comment from Oliver:Hi,Sorry, can't connect to your FTP:Command: PWDResponse: 550 PWD: Permission deniedError: Failed to retrieve directory listing
PPC-Training-Pro
Installing a demo templateClosed
TheGem (WPBakery)
Updated March 12, 2018 at 7:06am
2
Most recent comment from Oliver:Hi,pls. take a look:Let me know if you'll have difficulties, we'll set the demo for you.
Gerald Bertet-Pilon Nicolas
MY OWN ICONS INTO A QUICKFINDERClosed
TheGem (WPBakery)
Updated March 12, 2018 at 7:06am
2
Most recent comment from Oliver:Hi,Pls. take a look:codex-themes.com/thegem/documentation/#adding-your-own-icons
Maya Kovacevic
The portfolio, and other sliders (testimonials) are not loadingClosed
TheGem (WPBakery)
Updated March 11, 2018 at 2:50pm
6
Most recent comment from Maya Kovacevic:Honesty, I re-installed the theme and started customization for the second time. Sorry, it's not much help.
dannomatic
https errorsClosed
TheGem (WPBakery)
Updated March 9, 2018 at 7:28pm
6
Most recent comment from nrdT2017:Thanks dannomatic! i was goin crazy with this issue. ;)
oriesen22
Product Page Review DisplayClosed
TheGem (WPBakery)
Updated March 9, 2018 at 10:49am
9
Most recent comment from [deleted]:As I remember I made all changes in child theme to avoid losing them after update.
Please check what theme is activated on your site now.
ysy0347
demo importClosed
TheGem (WPBakery)
Updated March 9, 2018 at 4:50am
3
Most recent comment from ysy0347:The server environment is UTF-8 (PHP7.0, mariadb-10.0.x)ablocklabs.cafe24.com
id: ablocklabs
pass: toc123!@#
jozwiak
logo is gone on mobileClosed
TheGem (WPBakery)
Updated March 8, 2018 at 9:11am
2
Most recent comment from Oliver:HI!
pls. add following css:
@media (max-width: 768px) {
body #site-header .logo-position-menu_center:not(.header-layout-fullwidth_hamburger):not(.header-layout-overlay) > .site-title {
...
Pompoen
Vertical navigationClosed
TheGem (WPBakery)
Updated March 7, 2018 at 8:20pm
7
Most recent comment from Pompoen:Hi Pierre,I eventually never applied the change, so I can't help you with this sorry.
Ritchy
Hover Overlay & Product Block WidthClosed
TheGem (WPBakery)
Updated March 8, 2018 at 4:03pm
2
Most recent comment from Ritchy:Does anyone know where to locate Woo Product Block in regards to woo product overlay (hover) at all?
Specifically how to change product block's width.
Lina Koleva
Menu in sub-page doesn't direct to the mainClosed
TheGem (WPBakery)
Updated March 7, 2018 at 12:47pm
4
Most recent comment from Oliver:Welcome!
suannette
video tutorialClosed
TheGem (WPBakery)
Updated March 7, 2018 at 12:45pm
2
Most recent comment from Oliver:Hi,pls. take a look:https://wpbakery.com/video-tutorials/
Pavlo
Portfolio Pages Not Found (but created)Closed
TheGem (WPBakery)
Updated March 7, 2018 at 7:56am
6
Most recent comment from Oliver:Welcome!
nakhno
Select URL ProblemClosed
TheGem (WPBakery)
Updated March 7, 2018 at 7:41am
7
Most recent comment from Oliver:Hi,After deactivating third-party plugin working fine, pls. activate the plugins one by one and you'll see what plugin causing this issue.