Public Tickets
DRD-Support
Server disconnect when uploading photosClosed
TheGem (WPBakery)
Updated February 7, 2017 at 4:53pm
2
Most recent comment from Oliver:HI!Sorry, it's not theme issue, there are some problems on your host. You hoster must check error.logs and fix this issue.
webcreationuk
Booking calendar functionalityClosed
TheGem (WPBakery)
Updated February 7, 2017 at 3:46pm
5
Most recent comment from Oliver:HI!Sorry, at this moment no, now we are working on the new theme.
Narerit Rittiplaeng
How can I change icon in top area ?Closed
TheGem (WPBakery)
Updated February 7, 2017 at 3:39pm
5
Most recent comment from Oliver:HI!
pls. use following css:
body .widget .gem-contacts-phone:before, body .wpb_widgetised_column .gem-contacts-phone:before {
content: 'e625' !important;
}
Narerit Rittiplaeng
How can I make this font fully responsive ?Closed
TheGem (WPBakery)
Updated February 7, 2017 at 3:19pm
2
Most recent comment from Sergio:Hi, not quite sure what do you mean. Can you pls provide more details and share the wp-admin accesss, we'll check.
typogretel
Booking FormClosed
TheGem (WPBakery)
Updated February 4, 2017 at 8:56pm
10
Most recent comment from typogretel:Well - that's not sufficient to adjust the column-width - but eventually I figured it out which code line needed to change .... All good.You can close the ticket. Thanks!
blakeage
FTP information is required every time I save Theme OptionsClosed
TheGem (WPBakery)
Updated February 3, 2017 at 7:39pm
5
Most recent comment from blakeage:Thank you, this helped
talkbox808
contact formClosed
TheGem (WPBakery)
Updated February 3, 2017 at 5:01pm
4
Most recent comment from Oliver:HI!it's comes with our theme, but it is not our plugin, so I don't now good it's functionality. At first pls. check mail function on the your host:https://www.conetix.com.au/support/article/simple-ph ...
Mitchell Wielhouwer
404 pagesClosed
TheGem (WPBakery)
Updated February 3, 2017 at 4:45pm
2
Most recent comment from Oliver:HI!You need to edit:/wp-content/themes/thegem/404.phpit's template, just copy it to the child theme.
jasonrae
Footer WidgetsClosed
TheGem (WPBakery)
Updated February 3, 2017 at 1:54pm
2
Most recent comment from Oliver:HI!
For our footer uses Isotope library for setting widgets one below the other as in the first screenshot. http://codex-themes.com/thegem/features/features-widgetised-footer/ The first 4 item ...
blakeage
Cannot install TheGem Theme ElementsClosed
TheGem (WPBakery)
Updated February 3, 2017 at 12:58pm
3
Most recent comment from Oliver:Feel free to contact us if you need help.
Adriano Resende
Post, option and layout defaultClosed
TheGem (WPBakery)
Updated February 3, 2017 at 2:44am
12
Most recent comment from Adriano Resende:That's exactly what I needed.It would be nice to put the default setting on the interface.Thank you very much!
wd001708
DELETED QUICKFINDERClosed
TheGem (WPBakery)
Updated February 2, 2017 at 11:56pm
1
Most recent comment from wd001708:I accidently deleted a quickfinder I was using and cannot find how to get this back. In the quickfinder items section there is a trash location. Is there the same for quickfinders?RESOLVED USING C ...
mazonis
Live ChatClosed
TheGem (WPBakery)
Updated February 2, 2017 at 6:39pm
2
Most recent comment from Oliver:HI!Sorry, we don't tested such plugins with the gem. I think you can choose any, there should not be conflicts with the theme.
mkrunic
change quickfinder button iconsClosed
TheGem (WPBakery)
Updated February 2, 2017 at 2:02pm
2
Most recent comment from Oliver:HI!It's icons, you can replace it with you icons (For saving hover), pls. check:codex-themes.com/thegem/documentation/#adding-your-own-iconsOf you can add feature image instead of icon in the Qick ...
Carlos_Prosur Aledo
Scrolling buttons in homepageClosed
TheGem (WPBakery)
Updated February 2, 2017 at 11:21am
2
Most recent comment from Oliver:HI!pls. check "MOUSE SCROLL" (in the bottom of the page)http://codex-themes.com/thegem/documentation/css/