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Public Tickets

DRD-Support Server disconnect when uploading photosClosed   TheGem (WPBakery)   Updated February 7, 2017 at 4:53pm   2 Most recent comment from Oliver:HI!Sorry, it's not theme issue, there are some problems on your host. You hoster must check error.logs and fix this issue.  webcreationuk Booking calendar functionalityClosed   TheGem (WPBakery)   Updated February 7, 2017 at 3:46pm   5 Most recent comment from Oliver:HI!Sorry, at this moment  no, now we are working on the new theme. Narerit Rittiplaeng How can I change icon in top area ?Closed   TheGem (WPBakery)   Updated February 7, 2017 at 3:39pm   5 Most recent comment from Oliver:HI! pls. use following css: body .widget .gem-contacts-phone:before, body .wpb_widgetised_column .gem-contacts-phone:before { content: 'e625' !important; }   Narerit Rittiplaeng How can I make this font fully responsive ?Closed   TheGem (WPBakery)   Updated February 7, 2017 at 3:19pm   2 Most recent comment from Sergio:Hi, not quite sure what do you mean. Can you pls provide more details and  share the wp-admin accesss, we'll check. typogretel Booking FormClosed   TheGem (WPBakery)   Updated February 4, 2017 at 8:56pm   10 Most recent comment from typogretel:Well - that's not sufficient to adjust the column-width - but eventually I figured it out which code line needed to change .... All good.You can close the ticket. Thanks! blakeage FTP information is required every time I save Theme OptionsClosed   TheGem (WPBakery)   Updated February 3, 2017 at 7:39pm   5 Most recent comment from blakeage:Thank you, this helped talkbox808 contact formClosed   TheGem (WPBakery)   Updated February 3, 2017 at 5:01pm   4 Most recent comment from Oliver:HI!it's comes with our theme, but it is not our plugin, so I don't now good it's functionality. At first pls. check mail function on the your host:https://www.conetix.com.au/support/article/simple-ph ... Mitchell Wielhouwer 404 pagesClosed   TheGem (WPBakery)   Updated February 3, 2017 at 4:45pm   2 Most recent comment from Oliver:HI!You need to edit:/wp-content/themes/thegem/404.phpit's template, just copy it to the child theme. jasonrae Footer WidgetsClosed   TheGem (WPBakery)   Updated February 3, 2017 at 1:54pm   2 Most recent comment from Oliver:HI! For our footer  uses Isotope library for setting widgets one below the other as in the first screenshot. http://codex-themes.com/thegem/features/features-widgetised-footer/ The first 4 item ... blakeage Cannot install TheGem Theme ElementsClosed   TheGem (WPBakery)   Updated February 3, 2017 at 12:58pm   3 Most recent comment from Oliver:Feel free to contact us if you need help. Adriano Resende Post, option and layout defaultClosed   TheGem (WPBakery)   Updated February 3, 2017 at 2:44am   12 Most recent comment from Adriano Resende:That's exactly what I needed.It would be nice to put the default setting on the interface.Thank you very much! wd001708 DELETED QUICKFINDERClosed   TheGem (WPBakery)   Updated February 2, 2017 at 11:56pm   1 Most recent comment from wd001708:I accidently deleted a quickfinder I was using and cannot find how to get this back. In the quickfinder items section there is a trash location. Is there the same for quickfinders?RESOLVED USING C  ... mazonis Live ChatClosed   TheGem (WPBakery)   Updated February 2, 2017 at 6:39pm   2 Most recent comment from Oliver:HI!Sorry, we don't tested such plugins with the gem. I think you can choose any, there should not be conflicts with the theme. mkrunic change quickfinder button iconsClosed   TheGem (WPBakery)   Updated February 2, 2017 at 2:02pm   2 Most recent comment from Oliver:HI!It's icons, you can replace it with you icons (For saving hover), pls. check:codex-themes.com/thegem/documentation/#adding-your-own-iconsOf you can add feature image instead of icon  in the Qick ... Carlos_Prosur Aledo Scrolling buttons in homepageClosed   TheGem (WPBakery)   Updated February 2, 2017 at 11:21am   2 Most recent comment from Oliver:HI!pls. check "MOUSE SCROLL" (in the bottom of the page)http://codex-themes.com/thegem/documentation/css/