Public Tickets
davidjpreston
Plug-in not installingClosed
TheGem (WPBakery)
Updated November 6, 2016 at 10:38pm
6
Most recent comment from [deleted]:No problems. We always can help you.
kofetartca
Post format as linkClosed
TheGem (WPBakery)
Updated November 6, 2016 at 11:59am
2
Most recent comment from [deleted]:Hi,Our theme doesh't support link format for post. But we can implement it on you site by child theme. Please tell what result you want to see?
omar mohamoud
Problems creating Site using your themeClosed
TheGem (WPBakery)
Updated November 6, 2016 at 11:35am
2
Most recent comment from [deleted]:Hi, sorry, not quite sure what do you mean. Can you pls provide more details with screenshots?
Meriton
Install PluginsClosed
TheGem (WPBakery)
Updated November 5, 2016 at 1:40am
3
Most recent comment from Meriton:Thank you Max.
spacebandy
use ie 8.Closed
TheGem (WPBakery)
Updated November 4, 2016 at 4:10pm
2
Most recent comment from [deleted]:HI,We developed our theme without support IE8 browser. In theme page on ThemeForest you can see info that our theme supported from ie10.
Ricardo
TranslationClosed
TheGem (WPBakery)
Updated November 4, 2016 at 3:43pm
2
Most recent comment from [deleted]:Hi,1. please tell what language do you use?2. In last versions of worpress you can change site language by settings in admin area.
Ada
Page HeaderClosed
TheGem (WPBakery)
Updated November 4, 2016 at 1:56pm
3
Most recent comment from Ada:Yeah thank you it worked. Please reply my other ticket. I need to launch the site soon.
Zoltan Gyulai
Import vs child themeClosed
TheGem (WPBakery)
Updated November 3, 2016 at 12:35pm
3
Most recent comment from Oliver:Hi,May be TheGem theme in your site is not located in wp-content/themes/thegem/ directory. Our import plugin check that current theme is TheGem for stable work. You have two ways:
1. Rename theme d ...
evofuse
Content types created with PODSClosed
TheGem (WPBakery)
Updated November 3, 2016 at 2:18am
3
Most recent comment from evofuse:Thank Gregor. I completely understand.Thank you again,Wes/
ndduong
How can I customize css for wider logoClosed
TheGem (WPBakery)
Updated October 31, 2016 at 12:06pm
2
Most recent comment from Oliver:HI!
pls. use following code:
For adding retina image to the footer. (You can add it to widget text)
umrooo
Getting an ErrorClosed
TheGem (WPBakery)
Updated October 31, 2016 at 11:50am
2
Most recent comment from Oliver:HI!Did you install latest version of visual composer from our repository?
elreynoso
remove searchClosed
TheGem (WPBakery)
Updated October 31, 2016 at 11:35am
2
Most recent comment from Oliver:HI!
pls. use following css:
li.menu-item.menu-item-search {
display: none !important;
}
or in the TheGem child theme add next code to functions.php fi ...
Legalconceptkrk
BreadcrumbsClosed
TheGem (WPBakery)
Updated October 28, 2016 at 12:42pm
2
Most recent comment from Oliver:HI!
pls. use following css:
.breadcrumbs {
display: none !important;
}
hamidkashef
TheGem server problemClosed
TheGem (WPBakery)
Updated October 28, 2016 at 12:00pm
4
Most recent comment from Oliver:Patrick, Pls. share the wp-admin access in the new private ticket, we'll check it asap.
castco
Logo in HeaderClosed
TheGem (WPBakery)
Updated October 28, 2016 at 11:12am
2
Most recent comment from Oliver:HI!pls. Add menu or add small logo. and check setting " Disable Fixed Header" it must be unchecked.