Public Tickets
wissemfarhat2019
You have exceeded the max. number of activationsClosed
TheGem (WPBakery)
Updated December 9, 2019 at 11:48am
4
Most recent comment from Oliver:You're welcome!
hcontrerasc1990
Solicitud de ApoyoClosed
TheGem (WPBakery)
Updated December 9, 2019 at 7:05am
2
Most recent comment from Oliver:Hi,Take a look:Increasing Pagespeed
LukasHFFB
Demo Content doesn't loadClosed
TheGem (WPBakery)
Updated December 7, 2019 at 8:58am
2
Most recent comment from Oliver:Hi,pls. provide wp-admin and FTP access, I'll check it out.
Nalini
logo uploadClosed
TheGem (WPBakery)
Updated December 6, 2019 at 9:36am
2
Most recent comment from Michael:HI!Please read the documentation:https://codex-themes.com/thegem/documentation/#uploading-your-logo
aman_dewan
How to disable a row for mobile?Closed
TheGem (WPBakery)
Updated December 6, 2019 at 8:10am
2
Most recent comment from Oliver:Hi,use hide on device check box, take a look:https://kb.wpbakery.com/docs/learning-more/responsive-settings/
Osmar
Colors in specific page FooterClosed
TheGem (WPBakery)
Updated December 6, 2019 at 7:43am
2
Most recent comment from Michael:HI!
Please remove the following CSS on this page:
footer .widget-title:after, footer .mc-text span, footer#colophon .gem-pp-posts-date, footer#colophon .widget a:hover, footer#colophon .gem-contacts ...
editoradavila
Logo not loadClosed
TheGem (WPBakery)
Updated December 6, 2019 at 7:23am
6
Most recent comment from Oliver:Hi,pls. create new ticket with wp-admin access, I'll check your install.
Henrique
Lightbox videoClosed
TheGem (WPBakery)
Updated December 5, 2019 at 1:07pm
6
Most recent comment from Michael:Please use this code"
[gem_icon centered="1" pack="userpack" size="large" icon_userpack="e622" color="#ffffff"]
var ready = (callback) => {
if (document.readyState != "loading") callback(); ...
cpchealthcare
Social Sharing ImagesClosed
TheGem (WPBakery)
Updated December 5, 2019 at 8:13am
2
Most recent comment from Oliver:Hi,it's already set, check the file:/wp-content/themes/thegem/functions.php
$output .= ''."n";
line 590
infinitemining
Adding TheGemCoin ICO CryptocurrencyClosed
TheGem (WPBakery)
Updated December 5, 2019 at 8:01am
2
Most recent comment from Michael:HI!
The child theme is located in the Child_theme folder, in the archive that you downloaded in the store after the purchase.
Stockton
Blog post sidebarsClosed
TheGem (WPBakery)
Updated December 5, 2019 at 7:49am
2
Most recent comment from Michael:HI!Please read the documentation:https://codex-themes.com/thegem/documentation/#adding-page-sidebars
andrey0099
Contact Page EditClosed
TheGem (WPBakery)
Updated December 5, 2019 at 7:37am
2
Most recent comment from Michael:HI!You need to edit the Custom Footer:https://www.youtube.com/watch?v=ADDfmPGjGl0&feature=emb_logo
Brunsalle
Default padding between Parallax sectionsClosed
TheGem (WPBakery)
Updated December 5, 2019 at 7:18am
5
Most recent comment from Michael:Please contact us if you have any questions.
gerhards
ich brauche deutschen suportClosed
TheGem (WPBakery)
Updated December 4, 2019 at 1:45pm
1
Most recent comment from gerhards:yep
Chris Hiltz
Changing Post Title and Breadcrumb Style on WebsiteClosed
TheGem (WPBakery)
Updated December 4, 2019 at 7:52am
2
Most recent comment from Michael:HI!You can edit Post Title in the settings of this post, or create Custom Title and use it on this page. But unfortunately in the TheGem theme there is no way to move the breadcrumbs, they can only be ...