Public Tickets
jamblar
Missing imagesClosed
TheGem (WPBakery)
Updated January 3, 2020 at 8:38am
2
Most recent comment from Michael:Hi,
Please provide the wp-admin access. We will try to inspect problem on your site.Also I need a link to the page where this problem still persists.
laurasincity
Top AreaClosed
TheGem (WPBakery)
Updated January 3, 2020 at 8:19am
2
Most recent comment from Michael:HI!
pls. use following css:
.top-area .top-area-items .top-area-block {
height: auto !important;
}
pmelo2
Open image in a lightbox from a text linkClosed
TheGem (WPBakery)
Updated January 3, 2020 at 8:09am
4
Most recent comment from Oliver:Hi,in the file:wp-content/thegem/thegem-elements/inc/shortcodes/shortcodes.phpchange line 1331:
($link ? '' : ''). $output .($link ? '' : '').to
($link ? ...
Rahim
Gem theme header and font issuesClosed
TheGem (WPBakery)
Updated January 3, 2020 at 8:03am
2
Most recent comment from Michael:HI!1) I don't see any problems:2) I need a link to this page.3) The header size depends on the logo size. Do you want to increase or decrease the header size?
Michael Perina
Cant use Slider Revolution with key code & registrationClosed
TheGem (WPBakery)
Updated January 3, 2020 at 6:42am
2
Most recent comment from Oliver:Hi,You try to use a premium feature, which is available only in a standalone license version of RevoSlider. We have included RevoSlider in our theme as a bundled plugin under developer license. This m ...
jg_arrabal
where is Slider revolution templates ?Closed
TheGem (WPBakery)
Updated December 30, 2020 at 6:32am
2
Most recent comment from Oliver:Hi,You try to use a premium feature, which is available only in a standalone license version of RevoSlider. We have included RevoSlider in our theme as a bundled plugin under developer license. This m ...
Jessica
The Gem Main Parent ThemeClosed
TheGem (WPBakery)
Updated December 27, 2019 at 9:13am
8
Most recent comment from Oliver:You're welcome!
B. Kors
Language in footer widgetClosed
TheGem (WPBakery)
Updated December 27, 2019 at 8:27am
4
Most recent comment from Oliver:Hi,pls. provide wp-admin and FTP access.
Saad
request quick finders new featureClosed
TheGem (WPBakery)
Updated December 26, 2019 at 8:23am
2
Most recent comment from Oliver:Hi, In the file: /wp-content/plugins/thegem-elements/inc/post-types/quickfinders.php change the line:
$quickfinder_item_data['description'] = implode("n", array_map('sanitize_text_fi ...
rodolforojas
Configurations PHPClosed
TheGem (WPBakery)
Updated December 26, 2019 at 8:05am
2
Most recent comment from Oliver:Hi,replied in another ticket.
wissemfarhat2019
i cant change this photo!!Closed
TheGem (WPBakery)
Updated December 25, 2019 at 1:08pm
2
Most recent comment from Michael:HI!Please change the row settings.
rodolforojas
Recommended PHP SettingsClosed
TheGem (WPBakery)
Updated December 25, 2019 at 10:09am
2
Most recent comment from Oliver:Hi,pls. provide wp-admin, FTP access and link to the page you need to import
priayala4j
TestimonialsClosed
TheGem (WPBakery)
Updated December 24, 2019 at 10:50am
4
Most recent comment from Oliver:HI!
pls. use following css:
.gem-testimonials.style2 .gem-testimonial-image {
display: none;
}
Nerea
Contact Form 7Closed
TheGem (WPBakery)
Updated December 24, 2019 at 9:34am
2
Most recent comment from [deleted]:Hi.1. https://contactform7.com/faq/can-i-implement-autoresponder/2. We do not have such functionality by default. Try to search plugin with Google Calendar integration.
dgmauro
SSL ERRORClosed
TheGem (WPBakery)
Updated December 23, 2019 at 1:29pm
2
Most recent comment from Sergio:Hi,You need to regenerate custom-xxxx.css file. Try to re-save theme options on your site.