Public Tickets
soswebmaster
Menu DescriptionClosed
TheGem (WPBakery)
Updated January 8, 2020 at 7:00am
2
Most recent comment from Oliver:Hi,pls. make screenshot how it should look like.
mazhihong
Demo importClosed
TheGem (WPBakery)
Updated January 7, 2020 at 6:27pm
1
Most recent comment from mazhihong:I have solved the problem
peteridowu
Customise user blog page layoutClosed
TheGem (WPBakery)
Updated January 6, 2020 at 9:37am
2
Most recent comment from Michael:HI!Unfortunately, this is not possible. This is a standard WordPress page, its contents cannot be changed.
safircam
Slider Revolution And Layer Slider Activation Code.Closed
TheGem (WPBakery)
Updated January 6, 2020 at 6:53am
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme.
All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin reposit ...
employee_liu
Plugins RequiredClosed
TheGem (WPBakery)
Updated January 3, 2020 at 9:02am
2
Most recent comment from Oliver:Hi,Add the following to wp-config.php:
define( 'FS_METHOD', 'direct' );
And check.
jamblar
Missing imagesClosed
TheGem (WPBakery)
Updated January 3, 2020 at 8:38am
2
Most recent comment from Michael:Hi,
Please provide the wp-admin access. We will try to inspect problem on your site.Also I need a link to the page where this problem still persists.
laurasincity
Top AreaClosed
TheGem (WPBakery)
Updated January 3, 2020 at 8:19am
2
Most recent comment from Michael:HI!
pls. use following css:
.top-area .top-area-items .top-area-block {
height: auto !important;
}
pmelo2
Open image in a lightbox from a text linkClosed
TheGem (WPBakery)
Updated January 3, 2020 at 8:09am
4
Most recent comment from Oliver:Hi,in the file:wp-content/thegem/thegem-elements/inc/shortcodes/shortcodes.phpchange line 1331:
($link ? '' : ''). $output .($link ? '' : '').to
($link ? ...
Rahim
Gem theme header and font issuesClosed
TheGem (WPBakery)
Updated January 3, 2020 at 8:03am
2
Most recent comment from Michael:HI!1) I don't see any problems:2) I need a link to this page.3) The header size depends on the logo size. Do you want to increase or decrease the header size?
Michael Perina
Cant use Slider Revolution with key code & registrationClosed
TheGem (WPBakery)
Updated January 3, 2020 at 6:42am
2
Most recent comment from Oliver:Hi,You try to use a premium feature, which is available only in a standalone license version of RevoSlider. We have included RevoSlider in our theme as a bundled plugin under developer license. This m ...
jg_arrabal
where is Slider revolution templates ?Closed
TheGem (WPBakery)
Updated December 30, 2020 at 6:32am
2
Most recent comment from Oliver:Hi,You try to use a premium feature, which is available only in a standalone license version of RevoSlider. We have included RevoSlider in our theme as a bundled plugin under developer license. This m ...
Jessica
The Gem Main Parent ThemeClosed
TheGem (WPBakery)
Updated December 27, 2019 at 9:13am
8
Most recent comment from Oliver:You're welcome!
B. Kors
Language in footer widgetClosed
TheGem (WPBakery)
Updated December 27, 2019 at 8:27am
4
Most recent comment from Oliver:Hi,pls. provide wp-admin and FTP access.
Saad
request quick finders new featureClosed
TheGem (WPBakery)
Updated December 26, 2019 at 8:23am
2
Most recent comment from Oliver:Hi, In the file: /wp-content/plugins/thegem-elements/inc/post-types/quickfinders.php change the line:
$quickfinder_item_data['description'] = implode("n", array_map('sanitize_text_fi ...
rodolforojas
Configurations PHPClosed
TheGem (WPBakery)
Updated December 26, 2019 at 8:05am
2
Most recent comment from Oliver:Hi,replied in another ticket.