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Public Tickets

safircam Slider Revolution And Layer Slider Activation Code.Closed   TheGem (WPBakery)   Updated January 6, 2020 at 6:53am   2 Most recent comment from Oliver:HI! You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin reposit ... employee_liu Plugins RequiredClosed   TheGem (WPBakery)   Updated January 3, 2020 at 9:02am   2 Most recent comment from Oliver:Hi,Add the following to wp-config.php: define( 'FS_METHOD', 'direct' ); And check. jamblar Missing imagesClosed   TheGem (WPBakery)   Updated January 3, 2020 at 8:38am   2 Most recent comment from Michael:Hi, Please provide the wp-admin access. We will try to inspect problem on your site.Also I need a link to the page where this problem still persists. laurasincity Top AreaClosed   TheGem (WPBakery)   Updated January 3, 2020 at 8:19am   2 Most recent comment from Michael:HI! pls. use following css: .top-area .top-area-items .top-area-block { height: auto !important; }   pmelo2 Open image in a lightbox from a text linkClosed   TheGem (WPBakery)   Updated January 3, 2020 at 8:09am   4 Most recent comment from Oliver:Hi,in the file:wp-content/thegem/thegem-elements/inc/shortcodes/shortcodes.phpchange line 1331: ($link ? '' : ''). $output .($link ? '' : '').to  ($link ?  ... Rahim Gem theme header and font issuesClosed   TheGem (WPBakery)   Updated January 3, 2020 at 8:03am   2 Most recent comment from Michael:HI!1) I don't see any problems:2) I need a link to this page.3) The header size depends on the logo size. Do you want to increase or decrease the header size? Michael Perina Cant use Slider Revolution with key code & registrationClosed   TheGem (WPBakery)   Updated January 3, 2020 at 6:42am   2 Most recent comment from Oliver:Hi,You try to use a premium feature, which is available only in a standalone license version of RevoSlider. We have included RevoSlider in our theme as a bundled plugin under developer license. This m ... jg_arrabal where is Slider revolution templates ?Closed   TheGem (WPBakery)   Updated December 30, 2020 at 6:32am   2 Most recent comment from Oliver:Hi,You try to use a premium feature, which is available only in a standalone license version of RevoSlider. We have included RevoSlider in our theme as a bundled plugin under developer license. This m ... Jessica The Gem Main Parent ThemeClosed   TheGem (WPBakery)   Updated December 27, 2019 at 9:13am   8 Most recent comment from Oliver:You're welcome! B. Kors Language in footer widgetClosed   TheGem (WPBakery)   Updated December 27, 2019 at 8:27am   4 Most recent comment from Oliver:Hi,pls. provide wp-admin and FTP access. Saad request quick finders new featureClosed   TheGem (WPBakery)   Updated December 26, 2019 at 8:23am   2 Most recent comment from Oliver:Hi, In the file: /wp-content/plugins/thegem-elements/inc/post-types/quickfinders.php change the line: $quickfinder_item_data['description'] = implode("n", array_map('sanitize_text_fi ... rodolforojas Configurations PHPClosed   TheGem (WPBakery)   Updated December 26, 2019 at 8:05am   2 Most recent comment from Oliver:Hi,replied in another ticket. wissemfarhat2019 i cant change this photo!!Closed   TheGem (WPBakery)   Updated December 25, 2019 at 1:08pm   2 Most recent comment from Michael:HI!Please change the row settings. rodolforojas Recommended PHP SettingsClosed   TheGem (WPBakery)   Updated December 25, 2019 at 10:09am   2 Most recent comment from Oliver:Hi,pls. provide wp-admin, FTP access and link to the page you need to import priayala4j TestimonialsClosed   TheGem (WPBakery)   Updated December 24, 2019 at 10:50am   4 Most recent comment from Oliver:HI! pls. use following css: .gem-testimonials.style2 .gem-testimonial-image { display: none; }