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Public Tickets

Alex Multiple menu items selectedClosed   TheGem (WPBakery)   Updated October 24, 2019 at 10:44am   4 Most recent comment from Michael:You're welcome! Matteo Fusco DocumentationClosed   TheGem (WPBakery)   Updated October 24, 2019 at 9:31am   2 Most recent comment from Michael:HI!Please use Page Title settings in the Backend editor: 2net remove search icon from menuClosed   TheGem (WPBakery)   Updated October 23, 2019 at 4:24pm   1 Most recent comment from 2net:UPDATE: Found it.. please remove this ticket, thank youI'd like to remove the search icon from the menu, is there a way to do it from the Options? I could remove it using CSS, but I'd pre ... marenales PortfoliosClosed   TheGem (WPBakery)   Updated October 23, 2019 at 2:56pm   2 Most recent comment from Michael:HI!Please edit /wp-content/themes/thegem/socials-sharing.php file. Xavier Site Disable - .htaccess problemClosed   TheGem (WPBakery)   Updated October 23, 2019 at 1:21pm   2 Most recent comment from Oliver:Hi,There is the problems with the mysql connection, not the PHP version, can you first try contact your hoster with this issue? Washington Sperto QuickfinderClosed   TheGem (WPBakery)   Updated October 23, 2019 at 9:20am   4 Most recent comment from Oliver:Use this one to add more priority: body .quickfinder-style-vertical-1 .quickfinder-item-info { background-color: #151720; } houseofheiress tutorial - product descriptionClosed   TheGem (WPBakery)   Updated October 23, 2019 at 8:19am   2 Most recent comment from Michael:Hi!You can separately import this product page and see how it is created. LakeMILux Demo Import Not WorkingClosed   TheGem (WPBakery)   Updated October 22, 2019 at 6:46am   2 Most recent comment from Oliver:Replied in another ticket. starlinespa Shortcode like [gem_textboxClosed   TheGem (WPBakery)   Updated October 21, 2019 at 1:46pm   7 Most recent comment from Oliver:You're welcome! RicardoAvancine Avancine Child Theme - custom.cssClosed   TheGem (WPBakery)   Updated October 21, 2019 at 12:08pm   4 Most recent comment from Oliver:You're welcome! abouelfab theme useClosed   TheGem (WPBakery)   Updated October 21, 2019 at 10:02am   2 Most recent comment from Oliver:Hi, According the Envato rules you can have only 1 live install on the license. We allow to have the 1 development copy on the dev sub domain,  so the URL should be dev.sitename.com , also you can ... Sarahrsp new to the gemClosed   TheGem (WPBakery)   Updated October 21, 2019 at 8:22am   2 Most recent comment from Michael:Hi, sorry, not quite sure what do you mean. Can you pls provide more details with screenshots?Unfortunately we don't have such instructions, but you can read the documentation https://codex-them ... jesse44 Footer ProblemsClosed   TheGem (WPBakery)   Updated October 21, 2019 at 8:08am   2 Most recent comment from Michael:HI!Unfortunately, the footer is not displayed on 'Page as fullscreen vertical slider' pages, you need to create an additional block to display the information you need. premcleo onmouseover options displayedClosed   TheGem (WPBakery)   Updated October 21, 2019 at 7:02am   6 Most recent comment from Michael:You're welcome! Have a nice day! Mateusz23 WPBakery errorClosed   TheGem (WPBakery)   Updated October 21, 2019 at 6:53am   2 Most recent comment from Oliver:Hi,pls. provide wp-admin and FTP access, I'll check.