Public Tickets
altaigenden
How to write Review and Comment on your Themeforest page?Closed
TheGem (WPBakery)
Updated July 5, 2019 at 1:28pm
2
Most recent comment from Oliver:Hi,1. There was small fix for the WPBbackery plugin. 2. I'll add your request to our task manager. We'll try to add this functionality on the feature theme updates.
Elysee Confiance
error after updating themeClosed
TheGem (WPBakery)
Updated July 5, 2019 at 1:13pm
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access
Mustafa Iqbal
2 column woo commerce product in mobile viewClosed
TheGem (WPBakery)
Updated July 5, 2019 at 11:54am
4
Most recent comment from Michael:Welcome! Have a nice day!
Andrew Wood
ShortcodeClosed
TheGem (WPBakery)
Updated July 5, 2019 at 8:25am
5
Most recent comment from Michael:Please read the documentation:https://codex-themes.com/thegem/documentation/#footer
Rune2410
Woocommerce Layouts missingClosed
TheGem (WPBakery)
Updated July 5, 2019 at 7:38am
6
Most recent comment from Michael:Welcome! Have a nice day!
FilipePereira00
Malfunctions/bugsClosed
TheGem (WPBakery)
Updated July 5, 2019 at 6:11am
4
Most recent comment from Oliver:Hi,As I see on your screenshot there is HTML error, seems like you manually remove part of the shortcode. In my mind in this situation will be easier to redo this block than fix it via the HTML...
Olumide Sholana
Parallax imagesClosed
TheGem (WPBakery)
Updated July 4, 2019 at 1:48pm
2
Most recent comment from Michael:HI!Please read the documentation:https://codex-themes.com/thegem/documentation/#100-width-parallax-areashttps://codex-themes.com/thegem/documentation/#navigation-layouts-styles
altaigenden
Need help on Variable productClosed
TheGem (WPBakery)
Updated July 4, 2019 at 12:45pm
3
Most recent comment from Oliver:Ok, I'll speak to manager about it.
altaigenden
TheGem Product Grid Hover colorsClosed
TheGem (WPBakery)
Updated July 4, 2019 at 7:36am
9
Most recent comment from Michael:Welcome! Have a nice day!
Graziano Bocchi
Post Grid Filter now showingClosed
TheGem (WPBakery)
Updated July 4, 2019 at 7:00am
4
Most recent comment from Oliver:Hi,pls. check now.
altaigenden
Single product page Image thumbnails on a sideClosed
TheGem (WPBakery)
Updated July 3, 2019 at 7:07am
2
Most recent comment from Oliver:Hi,Via CSS - no, you need to edit template:/wp-content/themes/thegem/woocommerce/content-single-product.phpFor the safety feature updates copy this file with the same path to the child theme before t ...
Abby
Install errorClosed
TheGem (WPBakery)
Updated July 3, 2019 at 6:49am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access
FilipePereira00
Malfunctions/bugsClosed
TheGem (WPBakery)
Updated July 3, 2019 at 6:38am
2
Most recent comment from Oliver:Hi,Replied in another ticket.
altaigenden
Single product image needs to be clicked Twice to ZoomClosed
TheGem (WPBakery)
Updated July 2, 2019 at 1:54pm
4
Most recent comment from Michael:Please contact us if you have any questions.
Rachel
Cryptocoin layout only as homepageClosed
TheGem (WPBakery)
Updated July 2, 2019 at 10:57am
2
Most recent comment from Oliver:Hi,Sorry, no, but you can have 2 separate installs or use WP multi-site function...