Public Tickets
Anita Stefanovsky
QuickfindersClosed
TheGem (WPBakery)
Updated July 22, 2019 at 8:04am
2
Most recent comment from Oliver:Hi,Sorry for delay, don't see quickfinder shortcode on the page... Can you add few screenshots?
altaigenden
WPBakery Page Builder version 6.0.5 UpdateClosed
TheGem (WPBakery)
Updated July 22, 2019 at 6:50am
2
Most recent comment from Oliver:Hi,pls. wait a bit, we're testing it now, soon there will be theme update for this WPBackery version.
rdgneto
Icons in textClosed
TheGem (WPBakery)
Updated July 22, 2019 at 6:44am
2
Most recent comment from Michael:HI!Please use these elements:https://codex-themes.com/thegem/documentation/#icons
onefive
main menuClosed
TheGem (WPBakery)
Updated July 18, 2019 at 8:18am
2
Most recent comment from Michael:HI!This can be done using custom CSS. Provide a link to your site and we will help you.
pnichols
Broken IconsClosed
TheGem (WPBakery)
Updated July 17, 2019 at 8:31am
2
Most recent comment from Oliver:HI,Just set your browser zoom to 100% original size and everything will be ok
KasimirKuusela
Error message "TheGem's styles cannot be customized.."Closed
TheGem (WPBakery)
Updated July 17, 2019 at 6:21am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access
arrayinnovative
PopupClosed
TheGem (WPBakery)
Updated July 16, 2019 at 2:10pm
2
Most recent comment from Michael:HI!Unfortunately in the TheGem theme there is no possibility by default to create pop-up windows. Please use third-party plugins.
chrismaynard5
Shortcode in top areaClosed
TheGem (WPBakery)
Updated July 15, 2019 at 8:53am
2
Most recent comment from Oliver:Hi,You need to edit template:/wp-content/themes/thegem/top_area.phpAnd use do_shortcode function, take a look:https://developer.wordpress.org/reference/functions/do_shortcode/For the safety feature up ...
duckywoo
Product slider prev/nextClosed
TheGem (WPBakery)
Updated July 15, 2019 at 8:06am
2
Most recent comment from Michael:pls. use following css:
.gem-gallery .gem-gallery-thumbs-carousel-wrap .gem-gallery-item.active a:before,
.gem-gallery .gem-gallery-thumbs-carousel-wrap .gem-gallery-item a:hover:before {
opacit ...
ubermenschdavid
removing the product tabsClosed
TheGem (WPBakery)
Updated July 15, 2019 at 7:26am
4
Most recent comment from Oliver:You're welcome!
oonaghd
php settingsClosed
TheGem (WPBakery)
Updated July 15, 2019 at 6:24am
2
Most recent comment from Oliver:Hi,Replied in another ticket.
keepcycling
Update to Version: 3.8.3.2Closed
TheGem (WPBakery)
Updated July 15, 2019 at 6:20am
2
Most recent comment from Oliver:Hi,After the theme update just click save in the theme options, after you make it everything should be ok.
Joeyyyys
Quickfinder uppercaseClosed
TheGem (WPBakery)
Updated July 15, 2019 at 6:16am
20
Most recent comment from Oliver:Welcome!
3alababak
REVOLUTION SLIDERClosed
TheGem (WPBakery)
Updated July 12, 2019 at 8:16am
4
Most recent comment from Oliver:Ok, thank you for letting know.
Luke
TheGem ImporterClosed
TheGem (WPBakery)
Updated July 12, 2019 at 7:41am
5
Most recent comment from Michael:You're welcome!