Public Tickets
KasimirKuusela
Error message "TheGem's styles cannot be customized.."Closed
TheGem (WPBakery)
Updated July 17, 2019 at 6:21am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access
arrayinnovative
PopupClosed
TheGem (WPBakery)
Updated July 16, 2019 at 2:10pm
2
Most recent comment from Michael:HI!Unfortunately in the TheGem theme there is no possibility by default to create pop-up windows. Please use third-party plugins.
chrismaynard5
Shortcode in top areaClosed
TheGem (WPBakery)
Updated July 15, 2019 at 8:53am
2
Most recent comment from Oliver:Hi,You need to edit template:/wp-content/themes/thegem/top_area.phpAnd use do_shortcode function, take a look:https://developer.wordpress.org/reference/functions/do_shortcode/For the safety feature up ...
duckywoo
Product slider prev/nextClosed
TheGem (WPBakery)
Updated July 15, 2019 at 8:06am
2
Most recent comment from Michael:pls. use following css:
.gem-gallery .gem-gallery-thumbs-carousel-wrap .gem-gallery-item.active a:before,
.gem-gallery .gem-gallery-thumbs-carousel-wrap .gem-gallery-item a:hover:before {
opacit ...
ubermenschdavid
removing the product tabsClosed
TheGem (WPBakery)
Updated July 15, 2019 at 7:26am
4
Most recent comment from Oliver:You're welcome!
oonaghd
php settingsClosed
TheGem (WPBakery)
Updated July 15, 2019 at 6:24am
2
Most recent comment from Oliver:Hi,Replied in another ticket.
keepcycling
Update to Version: 3.8.3.2Closed
TheGem (WPBakery)
Updated July 15, 2019 at 6:20am
2
Most recent comment from Oliver:Hi,After the theme update just click save in the theme options, after you make it everything should be ok.
Joeyyyys
Quickfinder uppercaseClosed
TheGem (WPBakery)
Updated July 15, 2019 at 6:16am
20
Most recent comment from Oliver:Welcome!
3alababak
REVOLUTION SLIDERClosed
TheGem (WPBakery)
Updated July 12, 2019 at 8:16am
4
Most recent comment from Oliver:Ok, thank you for letting know.
Luke
TheGem ImporterClosed
TheGem (WPBakery)
Updated July 12, 2019 at 7:41am
5
Most recent comment from Michael:You're welcome!
Olumide Sholana
Donation FeaturesClosed
TheGem (WPBakery)
Updated July 11, 2019 at 9:01am
4
Most recent comment from Oliver:Hi,we will include adding donation features it in a future release plans
stejournal
Woocommerce coupons not workingClosed
TheGem (WPBakery)
Updated July 10, 2019 at 1:26pm
4
Most recent comment from Oliver:You can see theme version here:https://www.luggiescooters.com/wp-content/themes/thegem/style.css?ver=5.2.2In the head of the file.
Olumide Sholana
Countdown TimeClosed
TheGem (WPBakery)
Updated July 10, 2019 at 9:03am
2
Most recent comment from Oliver:Hi,Sorry, no. We don't have such feature. Try to look third-party plugins to this needs.
edison
no puedo realizar la instalacion para qe se vea como el template de ejemploClosed
TheGem (WPBakery)
Updated July 10, 2019 at 8:59am
2
Most recent comment from Oliver:Hi,pls. take a look:https://www.youtube.com/watch?v=F0nZNzZ720c
simplegracesjewelry
How to replace demo text with my own text and imagesClosed
TheGem (WPBakery)
Updated July 10, 2019 at 8:22am
2
Most recent comment from Michael:HI!Please read this ticket https://codexthemes.ticksy.com/ticket/2074440/