Public Tickets
Aleksander
The Gem Mega MenuClosed
TheGem (WPBakery)
Updated August 12, 2019 at 10:18am
2
Most recent comment from Oliver:Hi,
It's because the plugins have own menu walkers, as a workaround deactivate this plugin, set all the menu settings and activate this plugins again, nothing will be lost.
A3user
Team sectionClosed
TheGem (WPBakery)
Updated August 12, 2019 at 9:17am
8
Most recent comment from Michael:Have you modified the theme files? If not, there should be no problem.
owurakojo
installed demo website is malfunctioningClosed
TheGem (WPBakery)
Updated August 12, 2019 at 7:05am
2
Most recent comment from Oliver:Hi,Ok, thank you for letting know.
envato_mamuc
Plugin Updates after TheGem UpdateClosed
TheGem (WPBakery)
Updated August 9, 2019 at 6:34am
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin reposi ...
Joshua Weaver
Update Broke Rev SliderClosed
TheGem (WPBakery)
Updated August 8, 2019 at 4:17pm
3
Most recent comment from Oliver:Hi, thank you for letting know, we'll check it asap.
Lulu Barnard
Form popup from buttonClosed
TheGem (WPBakery)
Updated August 8, 2019 at 12:59pm
2
Most recent comment from Michael:HI!Unfortunately, by default there is no such possibility, you need to use popups third-party plugins.
Andy Coteman
Handyman Theme DemoClosed
TheGem (WPBakery)
Updated August 8, 2019 at 10:40am
2
Most recent comment from Michael:HI!You can find this page in the single pages import.
pnichols
License removalClosed
TheGem (WPBakery)
Updated August 8, 2019 at 6:31am
4
Most recent comment from Oliver:You're welcome!
mohloko
add text and change color overlay itemClosed
TheGem (WPBakery)
Updated August 6, 2019 at 1:30pm
8
Most recent comment from Michael:You're welcome! Have a nice day!
outlawzz
Content of row gets lost in tablet viewClosed
TheGem (WPBakery)
Updated August 6, 2019 at 11:31am
4
Most recent comment from Michael:You're welcome!
A3user
Footer Size and infoClosed
TheGem (WPBakery)
Updated August 6, 2019 at 7:20am
3
Most recent comment from Oliver:Ok, thank you for letting know
Erick Alejandro Alvarez Molina
Footer ColumnsClosed
TheGem (WPBakery)
Updated August 6, 2019 at 7:02am
2
Most recent comment from Michael:HI!
Please use Custom Footer:
https://www.youtube.com/watch?v=ADDfmPGjGl0
Bccsite
PortfolioClosed
TheGem (WPBakery)
Updated August 6, 2019 at 6:25am
10
Most recent comment from Michael:Each item portfolio is a separate image in the gallery. You can read the documentation here:https://codex-themes.com/thegem/documentation/#portfolioshttps://codex-themes.com/thegem/documentation/#port ...
Sarah Hawkins
FontsClosed
TheGem (WPBakery)
Updated August 5, 2019 at 2:24pm
8
Most recent comment from Oliver:Hi,pls. create the separate ticket with wp-admin access.
abolmagd
number of activationClosed
TheGem (WPBakery)
Updated August 5, 2019 at 1:31pm
2
Most recent comment from Oliver:Hi,
According the Envato rules you can have only 1 live install on the license.
We allow to have the 1 development copy on the dev sub domain, so the URL should be dev.sitename.com , also you can ...