Public Tickets
Marc2026
Hoover in Top BarClosed
TheGem (WPBakery)
Updated August 14, 2019 at 11:12am
2
Most recent comment from [deleted]:Hi, pls. check the theme options
mminten
Testimonial ListClosed
TheGem (WPBakery)
Updated August 14, 2019 at 11:00am
2
Most recent comment from [deleted]:HI, sorry but the theme doesn't have such functionality. Try to use the teams instead testimonials. https://codex-themes.com/thegem/elements/teams/
samiranich
Loading ScreenClosed
TheGem (WPBakery)
Updated August 14, 2019 at 9:16am
4
Most recent comment from Oliver:Yes. But you can add the code I gave you in the style.css of the child theme and make the changes there, nothing will be lost.
Marc2026
One LicenseClosed
TheGem (WPBakery)
Updated August 14, 2019 at 9:00am
2
Most recent comment from Oliver:Hi,
According the Envato rules you can have only 1 live install on the license. We allow to have the 1 development copy on the dev sub domain, so the URL should be dev.sitename.com , also you ca ...
Marc2026
Site Loader ChangeClosed
TheGem (WPBakery)
Updated August 14, 2019 at 8:22am
4
Most recent comment from [deleted]:Have a nice day
stejournal
Mega MenuClosed
TheGem (WPBakery)
Updated August 13, 2019 at 10:11am
2
Most recent comment from Oliver:Hi,wp-content/themes/thegem/inc/megamenu/megamenu.class.phpIn the header:
$TheGem_Mega_Menu_Columns_Values = array(
1 => '1',
2 => '2',
3 => '3',
4 => � ...
samiranich
Contact Form 7Closed
TheGem (WPBakery)
Updated August 13, 2019 at 8:48am
5
Most recent comment from Oliver:You're welcome!
samiranich
scroller-blockClosed
TheGem (WPBakery)
Updated August 13, 2019 at 8:45am
4
Most recent comment from Michael:Please contact us if you have any questions.Have a nice day!
games2players
logoClosed
TheGem (WPBakery)
Updated August 13, 2019 at 6:50am
2
Most recent comment from Michael:HI!Please read the documentation:https://codex-themes.com/thegem/documentation/#logo
proyectoeducaes
648/5000 Message in wordpress panel> Template affectedClosed
TheGem (WPBakery)
Updated August 13, 2019 at 6:40am
2
Most recent comment from Oliver:Hi,It's not critical, everything will work fine, at the moment we are working on theme's update in this concern, this will take a while. We will let you know as soon as this update will be ...
Fabrice Theveny
News section disappeared after updateClosed
TheGem (WPBakery)
Updated August 13, 2019 at 6:38am
2
Most recent comment from Oliver:Hi,pls. take a look:"News" post type (ver. 4.x)
ArtDesignPrinting
Ajax errorClosed
TheGem (WPBakery)
Updated August 13, 2019 at 6:35am
2
Most recent comment from Oliver:Hi,Seems like the problem in your PHP settings, pls. take a look:Recommended PHP Settings
ArtDesignPrinting
TheGem ImportClosed
TheGem (WPBakery)
Updated August 13, 2019 at 6:35am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access.
Deano_Uk
Mobile Header Cart IconClosed
TheGem (WPBakery)
Updated August 12, 2019 at 1:41pm
4
Most recent comment from Oliver:Will be added.
jarraiza
Child-ThemeClosed
TheGem (WPBakery)
Updated August 12, 2019 at 1:11pm
13
Most recent comment from Oliver:You're welcome!