Public Tickets
eMesr
the theme is not responding for my home pageClosed
TheGem(Elementor)
Updated November 26, 2020 at 12:47pm
2
Most recent comment from Oliver:Hi,pls. provide wp-admin access and add few screenshots to describe the issue in details.
virtuousdistribution
problem installing demoClosed
TheGem(Elementor)
Updated November 25, 2020 at 8:26am
2
Most recent comment from Michael:HI!What demo site are you trying to import?
Kompang
Editing sliders and menu in ElementorClosed
TheGem(Elementor)
Updated November 23, 2020 at 12:36pm
2
Most recent comment from Michael:HI!You can edit the Revolution Slider only in the Slider Revolution settings.
sourcesas
SVG logoClosed
TheGem(Elementor)
Updated November 22, 2020 at 10:53am
4
Most recent comment from Michael:In Elementor, you can use SVG as a background.
freeassociates
Header transparencyClosed
TheGem(Elementor)
Updated November 22, 2020 at 10:29am
4
Most recent comment from Michael:You're welcome!Have a nice day!
mandyschild
Change portfolio slugClosed
TheGem(Elementor)
Updated November 20, 2020 at 6:25am
3
Most recent comment from Oliver:Ok, thank you for letting know
ArsalanRc
Top area searchClosed
TheGem(Elementor)
Updated November 19, 2020 at 9:27am
2
Most recent comment from Oliver:Hi,You need to add it via the code in the template:wp-content/themes/thegem/top_area.phpFor the safety future theme updates copy this file to the child before the editing.
freeassociates
Header heightClosed
TheGem(Elementor)
Updated November 12, 2020 at 2:46pm
6
Most recent comment from Oliver:You're welcome!
Mohan
exceeded the maxClosed
TheGem(Elementor)
Updated November 12, 2020 at 1:15pm
2
Most recent comment from Oliver:Hi,pls. take a look:https://codex-themes.com/thegem/documentation/#license-terms
Marco
lowercase in menuClosed
TheGem(Elementor)
Updated November 10, 2020 at 11:24am
2
Most recent comment from Michael:HI!Please use this setting:
Renee Rodgers
admin password resetClosed
TheGem(Elementor)
Updated November 9, 2020 at 11:09am
2
Most recent comment from Oliver:Hi,
Replied in another ticket.
dataconvergence
slider revolutionClosed
TheGem(Elementor)
Updated November 9, 2020 at 11:08am
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin reposi ...
Darshan
Product Page SliderClosed
TheGem(Elementor)
Updated November 9, 2020 at 10:29am
2
Most recent comment from Michael:HI!Please read this ticket:https://codexthemes.ticksy.com/ticket/2594826/
Alisa Moody
Logo won't reduce for mobileClosed
TheGem(Elementor)
Updated November 9, 2020 at 8:31am
2
Most recent comment from Michael:HI!Please edit this setting:
danholmes11
elementor editor menu not loadingClosed
TheGem(Elementor)
Updated November 2, 2020 at 11:59am
2
Most recent comment from Oliver:Hi,Replied in another ticket.