Public Tickets
ArsalanRc
Top area searchClosed
TheGem(Elementor)
Updated November 19, 2020 at 9:27am
2
Most recent comment from Oliver:Hi,You need to add it via the code in the template:wp-content/themes/thegem/top_area.phpFor the safety future theme updates copy this file to the child before the editing.
freeassociates
Header heightClosed
TheGem(Elementor)
Updated November 12, 2020 at 2:46pm
6
Most recent comment from Oliver:You're welcome!
Mohan
exceeded the maxClosed
TheGem(Elementor)
Updated November 12, 2020 at 1:15pm
2
Most recent comment from Oliver:Hi,pls. take a look:https://codex-themes.com/thegem/documentation/#license-terms
Marco
lowercase in menuClosed
TheGem(Elementor)
Updated November 10, 2020 at 11:24am
2
Most recent comment from Michael:HI!Please use this setting:
Renee Rodgers
admin password resetClosed
TheGem(Elementor)
Updated November 9, 2020 at 11:09am
2
Most recent comment from Oliver:Hi,
Replied in another ticket.
dataconvergence
slider revolutionClosed
TheGem(Elementor)
Updated November 9, 2020 at 11:08am
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin reposi ...
Darshan
Product Page SliderClosed
TheGem(Elementor)
Updated November 9, 2020 at 10:29am
2
Most recent comment from Michael:HI!Please read this ticket:https://codexthemes.ticksy.com/ticket/2594826/
Alisa Moody
Logo won't reduce for mobileClosed
TheGem(Elementor)
Updated November 9, 2020 at 8:31am
2
Most recent comment from Michael:HI!Please edit this setting:
danholmes11
elementor editor menu not loadingClosed
TheGem(Elementor)
Updated November 2, 2020 at 11:59am
2
Most recent comment from Oliver:Hi,Replied in another ticket.
Orhan Hum
how can I change or remove the following text ?Closed
TheGem(Elementor)
Updated November 2, 2020 at 8:26am
2
Most recent comment from Michael:HI!Please edit the /themes/thegem-elementor/woocommerce/single-product/related.php file, line 26.
bdanny30
blocks theme missingClosed
TheGem(Elementor)
Updated November 2, 2020 at 7:04am
2
Most recent comment from Oliver:Hi,Sorry, gem blocks plugin not ready for the elementor theme version.We're working hard to make it new few weeks..
Igor
breadcrumbs font sizeClosed
TheGem(Elementor)
Updated October 28, 2020 at 7:56am
4
Most recent comment from Michael:You're welcome!Have a nice day!
Raphael Maghamez Mendes
the_content functionClosed
TheGem(Elementor)
Updated October 26, 2020 at 9:31am
2
Most recent comment from Oliver:Hi,pls. give me wp-admin access and link to the page with the issue.
Eugene Meiran
Editing css styles without creating additional custom css filesClosed
TheGem(Elementor)
Updated October 26, 2020 at 8:30am
2
Most recent comment from Oliver:Hi,Don't add any changes in the custom CSS file, it's the system file and after you click save in the theme options your revisions will be removed, pls. take a look:https://codex-themes.com/ ...
Kamikaze_Phoenix
Top menu/header sectionClosed
TheGem(Elementor)
Updated October 26, 2020 at 8:21am
2
Most recent comment from Michael:HI!Please read the documentation:https://codex-themes.com/thegem/documentation/#transparent-page-header