Public Tickets
BoralStoneDivision
Image Size on Quickfinders Not AdjustingClosed
TheGem(Elementor)
Updated September 24, 2021 at 6:57am
4
Most recent comment from Michael:You're welcome!Have a nice day!
Gerald Bertet-Pilon Nicolas
Image-Gallery-Access-IssueClosed
TheGem(Elementor)
Updated September 23, 2021 at 8:31am
3
Most recent comment from Michael:HI!2) In the Elementor version of the theme, the gallery is configured as a separate element in the editor, so this menu item is not present in the WordPress main menu.3) Yes, this is a private fiel ...
BoralStoneDivision
Bottom Area - Footer LinksClosed
TheGem(Elementor)
Updated September 23, 2021 at 8:12am
4
Most recent comment from Michael:You're welcome!Have a nice day!
benamarhoumadi
PortofoliosClosed
TheGem(Elementor)
Updated September 20, 2021 at 7:17am
4
Most recent comment from Oliver:Welcome!
lafejoseph01
Header menuClosed
TheGem(Elementor)
Updated September 15, 2021 at 7:55am
2
Most recent comment from Michael:HI!I don't see that you have set this template as the header of your site in the Elementor settings.
hritvikk
issue with sliderClosed
TheGem(Elementor)
Updated September 12, 2021 at 10:38am
2
Most recent comment from Oliver:Hi,Attach
Josué López Salcedo
PHP supportClosed
TheGem(Elementor)
Updated September 12, 2021 at 10:33am
2
Most recent comment from Oliver:HI,Yes.
Jamie Adams
Product CategoriesClosed
TheGem(Elementor)
Updated September 8, 2021 at 8:56am
2
Most recent comment from Oliver:Hi,pls. give me link to your site, I need to see your settings.
Olawuyi
Purchase code verification failedClosed
TheGem(Elementor)
Updated September 8, 2021 at 8:10am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
Olawuyi
License code brokenClosed
TheGem(Elementor)
Updated September 8, 2021 at 8:09am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
kelias2
Assistance with Theme CustomizationClosed
TheGem(Elementor)
Updated August 31, 2021 at 7:58am
2
Most recent comment from Michael:HI!Please read the documentation:https://codex-themes.com/thegem/documentation/#logo_and_identityhttps://codex-themes.com/thegem/documentation/#menu_and_header
exzomb
REACTIVATE KEYClosed
TheGem(Elementor)
Updated August 26, 2021 at 11:55am
2
Most recent comment from Oliver:Hi,Replied in another ticket.
Jenean
Deactivate or remove license key from the themeClosed
TheGem(Elementor)
Updated August 23, 2021 at 4:54am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
tmeeky
User menu incompatibilityClosed
TheGem(Elementor)
Updated August 23, 2021 at 4:50am
2
Most recent comment from Oliver:Hi,
it's because of our custom mega menu walker, the simplest way will be activate any default theme make all the menu settings and then activate gem theme, nothing will be lost.
Cooperlicious1
Alignment IssueClosed
TheGem(Elementor)
Updated August 20, 2021 at 7:06am
8
Most recent comment from Oliver:Hi,Sorry for the delay, you should set position to default in this block, take a look: