Public Tickets
Camille Damer
WooCommerce Update Crashed Shop - Open Ticket but no response!!Closed
TheGem (WPBakery)
Updated June 27, 2018 at 8:14am
2
Most recent comment from Camille Damer:Is someone finally working on the problem? Because I am paying someone else to do it and they are saying someone is renaming files and doing other things that he is right now working on. If there is s ...
atreyuu2003
eMail Verification IssueClosed
TheGem (WPBakery)
Updated June 27, 2018 at 1:21am
5
Most recent comment from atreyuu2003:Hey, Max. Yeah, I wasn't sure if this was a TheGem situation or WooCommerce. Thank you for checking it out, though. I really appreciate it. I checked my spam folders and all that, but the emails nev ...
cinthiaperez
BreadcrumbsClosed
Codeus
Updated June 26, 2018 at 1:38pm
2
Most recent comment from [deleted]:Hi,Better use child theme and add breadcrumbs function to header.php or page template.
MartinTrade
SSL not working missing .htaccess fileClosed
Cryption
Updated June 26, 2018 at 8:08am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access
Torsten Schneyer
Youtube Video Problem in Slider RevolutionClosed
TheGem (WPBakery)
Updated June 26, 2018 at 7:25am
2
Most recent comment from Oliver:Hi,Unfortunately, you can’t autoplay videos with sounds now on Chrome/Safari browsers and I’d like you to refer to this article that explains more about this https://www.themepunch.com/faq/video- ...
atreyuu2003
Theme crashingClosed
TheGem (WPBakery)
Updated June 25, 2018 at 9:01pm
3
Most recent comment from atreyuu2003:Gregor,I found the issue and fixed, however, I have opened up another ticket for another issue. You can close this one.
rrimte
I can't edit/save a slider through slider revolutionClosed
TheGem (WPBakery)
Updated June 25, 2018 at 1:27pm
4
Most recent comment from Oliver:Hi,pls. update gem elements plugin, we fixed this issue.
David
Uploading theGEM ThemeClosed
TheGem (WPBakery)
Updated June 25, 2018 at 11:37am
6
Most recent comment from Oliver:Hi,pls. provide the wp-admin access and link to the sample you need to import.
chathuramk
Cannot add images for Slider RevolutionClosed
TheGem (WPBakery)
Updated June 25, 2018 at 8:20am
5
Most recent comment from Oliver:Hi,
There is conflict in the wordpress core and last version of the revo slider, pls. wait a bit soon there will be plugin update to fix this issue.
kaiki
Related product WOOCOMMERCEClosed
TheGem (WPBakery)
Updated June 25, 2018 at 7:47am
4
Most recent comment from [deleted]:Hi,
We recommend to use Logo Translate plugin for the theme translation or you can translate theme manually with .po file, pls. follow the instructions:
1. Take file languages/thegem.pot or xx_YY ...
kniemeyer80
Product page - You May Be Interested InClosed
TheGem (WPBakery)
Updated June 25, 2018 at 7:33am
2
Most recent comment from Oliver:Hi,Add this code to the functions.php of the child theme:
function thegem_woocommerce_output_related_products_args_new($args) {
$args['posts_per_page'] = 4;
$args['columns'] = 4;
retur ...
jettynz
Multiple versions of checkout formClosed
TheGem (WPBakery)
Updated June 25, 2018 at 7:27am
2
Most recent comment from Oliver:Hi,Pls. provide the wp-admin access, we'll check.
Garry
ImagesClosed
TheGem (WPBakery)
Updated June 25, 2018 at 6:48am
6
Most recent comment from Oliver:Everything is free on this page, you can use it.
Andre van der Merwe
Linked Products don't showClosed
TheGem (WPBakery)
Updated June 25, 2018 at 4:43am
5
Most recent comment from Andre van der Merwe:Thanks Max, installing the Child Theme and adding the code into the child theme functions added the upsell product to the individual product page.
jiyad
I have a problem with arabic languageClosed
TheGem (WPBakery)
Updated June 23, 2018 at 9:26am
2
Most recent comment from Oliver:Hi,Can you provide the wp-admin access?