Public Tickets
kjune13
Ajax Error while importing demo contentClosed
TheGem (WPBakery)
Updated May 12, 2018 at 8:16am
2
Most recent comment from Oliver:Hi,At first pls. check your php settings:Recommended PHP Settings
Fbian
Full width page templateClosed
TheGem (WPBakery)
Updated May 11, 2018 at 1:44pm
2
Most recent comment from Michael:HI!Please use this setting:
alper40s
Php CSS Sql ExportClosed
TheGem (WPBakery)
Updated May 11, 2018 at 1:38pm
6
Most recent comment from Oliver:Sorry?
christianpalomba
Color Hamburger MenuClosed
TheGem (WPBakery)
Updated May 11, 2018 at 8:35am
4
Most recent comment from Oliver:HI!
pls. use following css:
body #primary-navigation .hamburger-toggle > span {
background-color: #000 !important;
}
Datamarket1992
Revolution Slider does not appear in Home ConstructorClosed
Scalia
Updated May 11, 2018 at 8:04am
4
Most recent comment from Oliver:Hi,Ok, We'll think about it.
Datamarket1992
Social Media IconsClosed
Scalia
Updated May 11, 2018 at 8:00am
4
Most recent comment from Oliver:Hi,I'll add the task to one of our developers.
vitorlintomen
Creative Timeline problemClosed
TheGem (WPBakery)
Updated May 10, 2018 at 11:21am
3
Most recent comment from Oliver:Hi,1. pls. provide the wp-admin access, we'll check.2. you need to edit template:/wp-content/themes/thegem/gem-templates/blog/content-blog-item-timeline_new.phpbefore the editing copy this file to the ...
gthuo
Preloader Not ChangingClosed
TheGem (WPBakery)
Updated May 10, 2018 at 11:00am
5
Most recent comment from Oliver:it's preloader for the galleries and portfolio. If you need to change main preloader:You need to edit: wp-content/themes/thegem/css/thegem-preloader.css
Or use next css:
body #page-preloader { ...
sauljaimes
Thegem product slider fatal errorClosed
TheGem (WPBakery)
Updated May 10, 2018 at 9:54am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access, we'll check.
Bang
News & Blog Element Displays NothingClosed
TheGem (WPBakery)
Updated May 10, 2018 at 9:46am
3
Most recent comment from Oliver:Hi,Can't login with the data you provided.
Matthew
Activating addons like Slider Revolution Through ThemeClosed
TheGem (WPBakery)
Updated May 10, 2018 at 9:33am
2
Most recent comment from Oliver:Hi,You try to use a premium feature, which is available only in a standalone license version of RevoSlider. We have included RevoSlider in our theme as a bundled plugin under developer license. This m ...
Riccardo
COMING SOONClosed
TheGem (WPBakery)
Updated May 10, 2018 at 9:29am
2
Most recent comment from Oliver:Hi,Sorry for delay, just set the page you wish in the Settings > Reading.
Johnny
My homepage is blankClosed
Codeus
Updated May 8, 2018 at 8:39am
2
Most recent comment from [deleted]:Hi,
Please share admin access. We will try to inspect problem on your site.
chriscat2442
Broken Icons and other layout elements in SafariClosed
TheGem (WPBakery)
Updated May 7, 2018 at 8:00am
2
Most recent comment from Oliver:Hi,it's zoom issue, just click ctrl + 0 in the browser.
zet_ahmad
[Load More] For GalleryClosed
TheGem (WPBakery)
Updated May 7, 2018 at 7:53am
2
Most recent comment from Oliver:Hi,Sorry, no. We don't have this feature. My be try to look any third-party plugins for this needs.