Public Tickets
Erin Holtz
Customizing the ThemeClosed
TheGem (WPBakery)
Updated August 6, 2018 at 8:05am
6
Most recent comment from [deleted]:Please activate debug mode in wordpress config. I don't see error on site.
krit
Ajax ErrorClosed
TheGem (WPBakery)
Updated August 6, 2018 at 6:25am
2
Most recent comment from Oliver:Hi,Pls. provide the wp-admin access
baenilla
one page menuClosed
TheGem (WPBakery)
Updated August 5, 2018 at 9:35am
4
Most recent comment from Oliver:You're welcome!
ychen415
Getting "LayerSlider product activation was canceled on this site"Closed
Scalia
Updated August 4, 2018 at 5:38am
3
Most recent comment from ychen415:Found the answer from the Knowledge Base. OK, the LaterSlider is bundled with development license. That is why I cannot use the feature of premium license.
Amrgamia
UpdatesClosed
TheGem (WPBakery)
Updated August 3, 2018 at 1:39pm
24
Most recent comment from Oliver:Hi,As I see my code is working, try to clean your browser cache.
Souza_Wolf
PluginsClosed
TheGem (WPBakery)
Updated August 3, 2018 at 8:18am
2
Most recent comment from Oliver:Hi,You already have it installed, Wpbakery Page Builder - new name of the Visual Composer
Souza_Wolf
Demo PagesClosed
TheGem (WPBakery)
Updated August 3, 2018 at 8:17am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access.
Christoffer Larsen
Author linkClosed
TheGem (WPBakery)
Updated August 2, 2018 at 2:36pm
2
Most recent comment from Oliver:Hi,You need to edit:/wp-content/themes/thegem/inc/content.php
Monica Gallardo
Change Default Page Header BackgroundClosed
Scalia
Updated August 2, 2018 at 12:10pm
4
Most recent comment from Michael:Welcome! Have a nice day!
Regina
I can't activate thegem theme and I can't install some needed plugginsClosed
TheGem (WPBakery)
Updated August 2, 2018 at 10:57am
11
Most recent comment from Oliver:Contact our manager via the contact form here:https://themeforest.net/user/codexthemes
Danny Bahl
BreadcrumbsClosed
Cryption
Updated August 2, 2018 at 10:06am
2
Most recent comment from Michael:HI!
pls. use following css:
.breadcrumbs {
display: none !important;
}
Nataliya Kidalova
The archive could not be installed. There is no styles.css style sheet in the subject.Closed
TheGem (WPBakery)
Updated August 2, 2018 at 9:38am
6
Most recent comment from Oliver:Hi,Pls. take a look:
Hebert
Left side menuClosed
Magna
Updated August 1, 2018 at 1:22pm
2
Most recent comment from Michael:HI!Unfortunately, this menu is only available in the the TheGem theme, there is no such menu in the Magna theme.
techandservices
Down Arrow on revolution SliderClosed
TheGem (WPBakery)
Updated August 1, 2018 at 10:53am
2
Most recent comment from Sergio:hi,pls. check the Revo Slider options (screen 2370, 2371, 2372)
sisprotec
TheGem Import (URGENT)Closed
TheGem (WPBakery)
Updated August 1, 2018 at 10:10am
3
Most recent comment from Oliver:Hi,
As I said you in order to locate the problem I need access, you didn't gave it, I can't guess where problem is, there can be hundreds of reasons, about the time delays, our working time 9 - 18 U ...