Public Tickets
chopper1972
Theme Options FONTS - QuickfinderClosed
TheGem (WPBakery)
Updated August 11, 2017 at 1:37pm
2
Most recent comment from Michael:HI! I need access to your site to investigate this problem. On other sites this setting works correctly.
uniteldesarrollo
TranslateClosed
TheGem (WPBakery)
Updated August 11, 2017 at 1:13pm
5
Most recent comment from uniteldesarrollo:Solved, thegem-xx_YY.po and .mo must be upload to /wp-content/languages/plugins
kaymandal
GettingClosed
TheGem (WPBakery)
Updated August 11, 2017 at 9:22am
4
Most recent comment from Oliver:It's in the page settings. Take a look on the video
rottenuncle
LayerSliderClosed
Scalia
Updated August 11, 2017 at 7:43am
6
Most recent comment from Oliver:HI!Sorry for possible misunderstanding,. Here is your main slider:https://yearbox.staging.wpengine.com/wp-admin/admin.php?page=layerslider&action=edit&id=1
ellie123
Customize MessageClosed
TheGem (WPBakery)
Updated August 11, 2017 at 6:59am
7
Most recent comment from Oliver:HI!1. pls. use following css:
li.menu-item.menu-item-cart {
display: none !important;
}
2. I updated file:/wp-content/themes/thegem/inc/woocommerce.php
spinchick
Home page gallery suddenly not working rightClosed
TheGem (WPBakery)
Updated August 10, 2017 at 1:48pm
2
Most recent comment from Sergio:Hi, Can you pls provide more details (screenshots)?
panorama5700
About the trouble of option panelClosed
TheGem (WPBakery)
Updated August 10, 2017 at 10:06am
2
Most recent comment from Oliver:HI!After the changing anything in the theme options, just press ctrl + f5 on the page to clean the browser cache.
Kat_Craig
Change color of mouse anchor buttonClosed
TheGem (WPBakery)
Updated August 10, 2017 at 9:14am
8
Most recent comment from Sergio:HI,
Feel free to contact us if you need help.
Juan Pablo
Visual Composer Error 500Closed
Codeus
Updated August 9, 2017 at 8:41pm
4
Most recent comment from Juan Pablo:Thanks,
it worked
rinupoommen
i updated child theme but not appearing the site as demo page so i can modifyClosed
Scalia
Updated August 9, 2017 at 1:53pm
3
Most recent comment from rinupoommen:I have another ticket running for the same, thanks
Pierre-Marie
Revolution sliderClosed
TheGem (WPBakery)
Updated August 8, 2017 at 6:24am
4
Most recent comment from Oliver:Yes.
gina
Header paddingClosed
TheGem (WPBakery)
Updated August 7, 2017 at 1:57pm
2
Most recent comment from Michael:HI! The menu has the same size and indents on all pages, unless you make any changes of course. We checked your site and there are no differences in the menu of these pages.
Dcasden
demo themeClosed
TheGem (WPBakery)
Updated August 7, 2017 at 1:03pm
6
Most recent comment from Michael:Everything should be in order with proper use. If you have any questions, please contact us.
totalcontrolinnovations
Checkout page colorsClosed
TheGem (WPBakery)
Updated August 7, 2017 at 12:52pm
2
Most recent comment from Michael:HI! Unfortunately, the plugin Woocommerce does not have the ability to customize the colors in the theme settings, so all the changes need to be done with the help of the CSS.
septikraft
Responsive Issues on Mobile HomepageClosed
TheGem (WPBakery)
Updated August 7, 2017 at 12:34pm
6
Most recent comment from Michael:HI! You need change this row settings: