Public Tickets
panorama5700
About the trouble of option panelClosed
TheGem (WPBakery)
Updated August 10, 2017 at 10:06am
2
Most recent comment from Oliver:HI!After the changing anything in the theme options, just press ctrl + f5 on the page to clean the browser cache.
Kat_Craig
Change color of mouse anchor buttonClosed
TheGem (WPBakery)
Updated August 10, 2017 at 9:14am
8
Most recent comment from Sergio:HI,
Feel free to contact us if you need help.
Juan Pablo
Visual Composer Error 500Closed
Codeus
Updated August 9, 2017 at 8:41pm
4
Most recent comment from Juan Pablo:Thanks,
it worked
rinupoommen
i updated child theme but not appearing the site as demo page so i can modifyClosed
Scalia
Updated August 9, 2017 at 1:53pm
3
Most recent comment from rinupoommen:I have another ticket running for the same, thanks
Pierre-Marie
Revolution sliderClosed
TheGem (WPBakery)
Updated August 8, 2017 at 6:24am
4
Most recent comment from Oliver:Yes.
gina
Header paddingClosed
TheGem (WPBakery)
Updated August 7, 2017 at 1:57pm
2
Most recent comment from Michael:HI! The menu has the same size and indents on all pages, unless you make any changes of course. We checked your site and there are no differences in the menu of these pages.
Dcasden
demo themeClosed
TheGem (WPBakery)
Updated August 7, 2017 at 1:03pm
6
Most recent comment from Michael:Everything should be in order with proper use. If you have any questions, please contact us.
totalcontrolinnovations
Checkout page colorsClosed
TheGem (WPBakery)
Updated August 7, 2017 at 12:52pm
2
Most recent comment from Michael:HI! Unfortunately, the plugin Woocommerce does not have the ability to customize the colors in the theme settings, so all the changes need to be done with the help of the CSS.
septikraft
Responsive Issues on Mobile HomepageClosed
TheGem (WPBakery)
Updated August 7, 2017 at 12:34pm
6
Most recent comment from Michael:HI! You need change this row settings:
kuad96
Logo Footer & SubscriptionClosed
TheGem (WPBakery)
Updated August 7, 2017 at 11:48am
8
Most recent comment from Michael:1) In the version of WordPress 4.8.1 shortcodes in text boxes do not work.2)You need to configure the form in the settings.
wqdesigns
Featured Image Cropping Top and BottomClosed
TheGem (WPBakery)
Updated August 7, 2017 at 9:23am
8
Most recent comment from Sergio:Hi, not quite sure what do you mean. Can you pls provide more details (screenshots)?
gina
Moving navigation/main header below slidersClosed
TheGem (WPBakery)
Updated August 7, 2017 at 8:50am
3
Most recent comment from gina:Dear Gregor,Thanks for your help! You can close the ticket (:
Joseph Pitluck
How to Swap Photos in our Sandbox GEM Template Splash DarkClosed
TheGem (WPBakery)
Updated August 7, 2017 at 7:30am
2
Most recent comment from Oliver:Hi, sorry, not quite sure what do you mean. Can you pls provide more details with screenshots what you need to do?
raffan123
Revolution SliderClosed
TheGem (WPBakery)
Updated August 7, 2017 at 7:05am
2
Most recent comment from Oliver:HI!
You need to import slider and set it on the page (in the page slideshow):
Pls. check 3.00:
shaynir
revolution sliderClosed
TheGem (WPBakery)
Updated August 7, 2017 at 7:05am
4
Most recent comment from Oliver:HI!Pls. ignore this message, everything will work without the activation. (Expert the access to the premium templates library)