Public Tickets
Lycia
Layer SliderClosed
TheGem (WPBakery)
Updated November 30, 2016 at 6:09pm
10
Most recent comment from Ashley Trevathan:Great. Thank you Max!
trucosviajeros
Fatal error updating thegem importer pluginClosed
TheGem (WPBakery)
Updated November 30, 2016 at 5:31pm
14
Most recent comment from Eco_Relics:Mine is fine now, you guys were a big help. Thanks Max!
Arti
TranslationClosed
TheGem (WPBakery)
Updated November 30, 2016 at 4:34pm
7
Most recent comment from Arti:Fine, solved translation of some strings. The only I have not been able to translate is the top area button. Thanks!
Ola Lund Reppe
Child ThemesClosed
TheGem (WPBakery)
Updated November 30, 2016 at 4:21pm
2
Most recent comment from [deleted]:Hi,
You can use our child theme for your different modifications which can be lost when you will update theme. We have removed all unnecessary and made it most of easy-to-use.
I don't understand wh ...
thalion-media
Many problems Closed
TheGem (WPBakery)
Updated November 30, 2016 at 3:00pm
2
Most recent comment from [deleted]:Hi,1. We can change alt attribute in logo on your site with child theme and thegem_get_logo_img filter.2-3. We fixed it in new theme and plugin versions. I suppose we upload update today.
vetch
Can't translate some partsClosed
TheGem (WPBakery)
Updated November 30, 2016 at 2:39pm
2
Most recent comment from [deleted]:Hi,Thanks for your ticket.About search: it is our bug, we fixed it and upload new theme version today. Or you can siple replace ('Search...', 'theme') with ('Search...', 'thegem') in functions.php fil ...
octameter
Navigation parent elements in tablet layout not clickableClosed
TheGem (WPBakery)
Updated November 30, 2016 at 2:21pm
2
Most recent comment from Oliver:HI!pls. set "Make clickable on mobile" checkbox in the menu item settings.
John McCammon
Slider AnimationsClosed
TheGem (WPBakery)
Updated November 30, 2016 at 12:42pm
2
Most recent comment from Oliver:HI!pls. share the wp-admin access, and link to the page, which slider you want to use, we'll check.
mjephcott
Images that come with ScaliaClosed
Scalia
Updated November 30, 2016 at 12:15pm
2
Most recent comment from Oliver:HI Mary!Images are free, you can use it.
Antiquity
Can we use Gem on our subdomains as well?Closed
TheGem (WPBakery)
Updated November 30, 2016 at 11:46am
2
Most recent comment from Oliver:Hi, yes, if you use it only for one website and several subdomains of this website, you may do it with one license.
michelimarco
TaxonomyClosed
TheGem (WPBakery)
Updated November 29, 2016 at 10:00pm
4
Most recent comment from michelimarco:solved
miam00
VC update crashed WP AdminClosed
TheGem (WPBakery)
Updated November 29, 2016 at 12:35pm
6
Most recent comment from [deleted]:Hi,First you needed to update thegem elements plugin (I did it on your site). Please try to update VC plugin. Also we updated our theme. You can find update on Envato market.
amirowp
Visual ComposerClosed
Codeus
Updated November 29, 2016 at 11:55am
6
Most recent comment from [deleted]:Sorry. I did't see theme what you use. We uploaded update for our new theme. For Codeus I will upload update in few minutes.
Natethenomad
Shrinking HeaderClosed
TheGem (WPBakery)
Updated November 29, 2016 at 4:28am
5
Most recent comment from Natethenomad:Awesome! Thank you!
pascalcz
Fatal error after updateClosed
TheGem (WPBakery)
Updated November 29, 2016 at 3:06am
1
Most recent comment from pascalcz:i fixed it by my own