Public Tickets
Michael_Klund
Import Post adds (Demo) behind everythingClosed
TheGem (WPBakery)
Updated June 3, 2019 at 8:13am
2
Most recent comment from Oliver:Hi,It because activated gem import plugin. The simplest way will be remove demo-content in the gem import plugin, deactivate it and import your post again via the default import
robertstojkov
Custom content in top areaClosed
TheGem (WPBakery)
Updated June 3, 2019 at 6:51am
2
Most recent comment from Oliver:Hi,You need to edit template:/wp-content/themes/thegem/top_area.phpFor the safety feature updates copy this file to the child theme before the editing.
kebiua
attribut error at shopClosed
TheGem (WPBakery)
Updated June 3, 2019 at 6:50am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access and add few screenshots to describe the issue.
susanregan
Slider Revolution plugin wont activationClosed
TheGem (WPBakery)
Updated May 31, 2019 at 9:43pm
5
Most recent comment from susanregan:never mind, all is working.
susanregan
Mobile Site (not desktop) experiencing technical difficultiesClosed
TheGem (WPBakery)
Updated May 31, 2019 at 9:47pm
3
Most recent comment from susanregan:Never mind, again.
tigrou81
QuickfindersClosed
TheGem (WPBakery)
Updated May 31, 2019 at 8:14am
4
Most recent comment from Oliver:Hi,CSS:
body .quickfinder-item-box {
padding: 20px;
}
BlueKoe
Change order portfolio sorting menuClosed
TheGem (WPBakery)
Updated May 30, 2019 at 1:43pm
4
Most recent comment from Michael:Welcome! Have a nice day!
mariusanhalt
change of backgroundClosed
TheGem (WPBakery)
Updated May 30, 2019 at 12:33pm
6
Most recent comment from Michael:Welcome! Have a nice day!
Luke
Blocked ContentClosed
TheGem (WPBakery)
Updated May 30, 2019 at 8:29am
4
Most recent comment from Oliver:Ok, thank you for letting know, in any case feel free to contact us when you need help with theme.
centroberit
ShowroomClosed
TheGem (WPBakery)
Updated May 30, 2019 at 7:23am
2
Most recent comment from Oliver:Hi,Ok. I'll add your site to our task manager, we'll add it when we'll update showcase.
Simon Zimmermann
HeaderClosed
TheGem (WPBakery)
Updated May 29, 2019 at 10:55am
3
Most recent comment from Oliver:Hi Simon.Thank you for letting know.
aeuphelia
Logo not showing after moving websiteClosed
TheGem (WPBakery)
Updated May 29, 2019 at 10:53am
19
Most recent comment from Oliver:Ok, thank you for letting know.
Michael
Problem with widthClosed
TheGem (WPBakery)
Updated May 29, 2019 at 8:27am
2
Most recent comment from Oliver:Hi,I don't see this issue now, in what browser are you testing?
amoussa13
Remove PreloaderClosed
TheGem (WPBakery)
Updated May 29, 2019 at 8:02am
4
Most recent comment from Michael:Welcome! Have a nice day!
julianfleischer
Logo not showing in the MenuClosed
TheGem (WPBakery)
Updated May 28, 2019 at 9:16am
3
Most recent comment from Oliver:Hi,ok, thank you for letting know.