Public Tickets
Michael
Problem with widthClosed
TheGem (WPBakery)
Updated May 29, 2019 at 8:27am
2
Most recent comment from Oliver:Hi,I don't see this issue now, in what browser are you testing?
amoussa13
Remove PreloaderClosed
TheGem (WPBakery)
Updated May 29, 2019 at 8:02am
4
Most recent comment from Michael:Welcome! Have a nice day!
julianfleischer
Logo not showing in the MenuClosed
TheGem (WPBakery)
Updated May 28, 2019 at 9:16am
3
Most recent comment from Oliver:Hi,ok, thank you for letting know.
Maria
Elementor Page Builder PluginClosed
TheGem (WPBakery)
Updated May 28, 2019 at 8:39am
2
Most recent comment from Oliver:Hi, Sorry, TheGem is not optimized for Elementor, only for WPbackery visual editor.
Hélène Acard
Responsive videoClosed
TheGem (WPBakery)
Updated May 28, 2019 at 7:39am
2
Most recent comment from Michael:HI!The video has a fixed size and doesn't fit on a mobile device. You need to create a separate column specifically for mobile devices.Please watch this video:https://wpbakery.com/video-academy/c ...
Javier
Thegem demo content 90.9%Closed
TheGem (WPBakery)
Updated May 28, 2019 at 6:36am
2
Most recent comment from Oliver:Hi,Seems like the problem in your php settings, pls. take a look:Recommended PHP Settings
ubraf
General QuestionsClosed
TheGem (WPBakery)
Updated May 27, 2019 at 7:58am
1
Most recent comment from ubraf:Hi, I had a few questions / problems:1. My favicon and main menu are not saving. I am creating my website offline using WAMP. PHP 7.2.18, MySQL 5.7.26.2. When I click on a quickfinder item with a ...
ilahsini
header sizeClosed
TheGem (WPBakery)
Updated May 27, 2019 at 6:24am
2
Most recent comment from Oliver:Hi,Add this code to the custom css filed on the page:
body #site-header:not(.shrink) .site-title {
padding: 0;
}
here:
VargasVisions
Gallery and logoClosed
TheGem (WPBakery)
Updated May 26, 2019 at 8:14am
2
Most recent comment from Oliver:Hi,
The problem in SSL, after you activate it you need to set https connection instead of the http in the general options, after the change, click save in the theme options to apply your settings ( ...
Aurelie Foucart
Child themeClosed
TheGem (WPBakery)
Updated May 26, 2019 at 8:06am
2
Most recent comment from Oliver:Hi,1. As you wish, there no difference when you upload child theme. pls. note after the child theme activateion you need to click save in the theme options to apply the styles from the theme options ...
leemareepoulson
Outdated themeClosed
TheGem (WPBakery)
Updated May 26, 2019 at 7:58am
2
Most recent comment from Oliver:Hi,No you don't need to purchase new license. pls. take a look:Updating Theme and Plugins (Theme version 3.4 and older)Updating Theme and Plugins (Theme version 3.5 and newer)To be sure, before t ...
keepcycling
Customizing Blog Post pageClosed
TheGem (WPBakery)
Updated May 26, 2019 at 7:48am
12
Most recent comment from Oliver:You're welcome!
grimm van gestel
Updating layerslideClosed
TheGem (WPBakery)
Updated May 24, 2019 at 8:20am
2
Most recent comment from Oliver:Hi,Please disable Layer Slider first, do the update and then activate it again. This should do the trick
patriklindberg
Changing the search pageClosed
TheGem (WPBakery)
Updated May 23, 2019 at 2:19pm
4
Most recent comment from Michael:Hi,
We recommend to use Loco Translate plugin for the theme translation or you can translate theme manually with .po file, pls. follow the instructions:
1. Take file languages/thegem.pot or xx_YY.p ...
arpitsharmaa
Error with everythingClosed
TheGem (WPBakery)
Updated May 23, 2019 at 11:25am
4
Most recent comment from Oliver:You're welcome!