Public Tickets
THETRENDSZONE
Product grid and titleClosed
TheGem (WPBakery)
Updated May 8, 2019 at 9:45am
2
Most recent comment from Michael:HI!Please read this ticket:https://codexthemes.ticksy.com/ticket/2002627
onefive
InstagramClosed
TheGem (WPBakery)
Updated May 8, 2019 at 9:43am
2
Most recent comment from Michael:HI!I see you have already solved this problem.
THETRENDSZONE
Product title and gridClosed
TheGem (WPBakery)
Updated May 8, 2019 at 8:56am
2
Most recent comment from Michael:HI!Please read this ticket:https://codexthemes.ticksy.com/ticket/2002627
onefive
InstagramClosed
TheGem (WPBakery)
Updated May 8, 2019 at 8:53am
2
Most recent comment from Michael:HI!Please use Instagram Gallery element:
seresinertes
Template Category + Tags = PressroomClosed
TheGem (WPBakery)
Updated May 7, 2019 at 12:04pm
2
Most recent comment from Michael:HI!
You need to edit template:
/wp-content/themes/thegem/index.php
Example of changing default style you can see in the template:
/wp-content/themes/thegem/search.php
Before the editing copy file in ...
Sebastian
The theme icons do not appearClosed
TheGem (WPBakery)
Updated May 7, 2019 at 11:24am
2
Most recent comment from Michael:HI!Sorry, I don't see the installed TheGem theme on your site.
mariadiaz1986
I cant active the themeClosed
TheGem (WPBakery)
Updated May 7, 2019 at 10:19am
2
Most recent comment from Michael:Hi, you have violated the license agreement and installed TheGem on many websites with the same license. That’s why your activation has been blocked.
Please purchase additional licenses and provid ...
María
I cant active the themeClosed
TheGem (WPBakery)
Updated May 7, 2019 at 10:18am
2
Most recent comment from Michael:Hi, you have violated the license agreement and installed TheGem on many websites with the same license. That’s why your activation has been blocked.
Please purchase additional licenses and provid ...
MoreWP
Background ColourClosed
TheGem (WPBakery)
Updated May 2, 2019 at 10:34am
2
Most recent comment from Michael:HI!
pls. use following css, for example #000:
.block-content {
background: #000 !important;
}
MichelleBagot3
SliderClosed
TheGem (WPBakery)
Updated May 2, 2019 at 8:55am
2
Most recent comment from Michael:Hi, sorry, not quite sure what do you mean. Can you pls provide more details with screenshots?
tareeko
Portfolio Lightbox or Modal (popup)Closed
TheGem (WPBakery)
Updated May 2, 2019 at 7:39am
3
Most recent comment from Oliver:May be try to look third-party plugins to make it.
nw_dev
navigationClosed
TheGem (WPBakery)
Updated May 2, 2019 at 7:37am
2
Most recent comment from Oliver:Hi,Can you provide the wp-admin access?
Aziz Tnani
other pluginsClosed
TheGem (WPBakery)
Updated May 2, 2019 at 7:21am
6
Most recent comment from Oliver:Hi,pls. wait a bit soon we'll upload new version of the plugin to our repository (After the compatibility test)
creoadmin
CheckoutClosed
TheGem (WPBakery)
Updated May 2, 2019 at 6:44am
9
Most recent comment from Oliver:Hi,Sorry, we don't provide support with the third-party plugins, pls. be so kind to understand that we can't to check on compatibility with the theme tons of the plugins and its updates.
sahrsoft
layer sliderClosed
TheGem (WPBakery)
Updated May 2, 2019 at 6:21am
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin reposi ...