Public Tickets
PatrickGamboa
Change position of product category name and total itemsClosed
TheGem (WPBakery)
Updated April 29, 2019 at 7:44am
10
Most recent comment from Oliver:Hi,Add this one:
.products .category-overlay {
bottom: 0 !important;
}
cwtiller
Accessing uploaded theme layoutsClosed
TheGem (WPBakery)
Updated April 29, 2019 at 7:37am
6
Most recent comment from Oliver:Feel free to contact us is you need help.
jaydeep
How to add mega menuClosed
TheGem (WPBakery)
Updated April 29, 2019 at 7:29am
2
Most recent comment from Oliver:Hi,pls. take a look:https://www.youtube.com/watch?v=ceHgssahoRo
alvisstran
Unable when change menu layout to center in Main MenuClosed
TheGem (WPBakery)
Updated April 29, 2019 at 6:21am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access, I'll check.
Toni
help with lightboxClosed
TheGem (WPBakery)
Updated April 26, 2019 at 1:20pm
4
Most recent comment from Michael:Unfortunately, to try to help you, we need access to your site.
Arunima
The icons in screenshot are not responsive completely. works fine on mobile, and macbook, but not working on other laptop. Have not checked on other devices. please make it completely responsiveClosed
TheGem (WPBakery)
Updated April 26, 2019 at 6:50am
2
Most recent comment from Michael:HI!Please use 100% scale of your browser.
jcpacelli
Cart PageClosed
TheGem (WPBakery)
Updated April 26, 2019 at 6:49am
4
Most recent comment from Oliver:Hi,I see the error not from the theme code. Pls. deactivate all the third-party plugins.
shan1985
theme fileClosed
TheGem (WPBakery)
Updated April 26, 2019 at 6:05am
2
Most recent comment from Oliver:Hi,pls. provide wp-admin and FTP access.
tripgim
WPBakery not workingClosed
TheGem (WPBakery)
Updated April 26, 2019 at 6:05am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access.
Imad AbouJaoude
Products customizationClosed
TheGem (WPBakery)
Updated April 25, 2019 at 12:00pm
4
Most recent comment from Michael:Disable this setting and use elements to display products.
Fouad_Mo
website working partlyClosed
TheGem (WPBakery)
Updated April 25, 2019 at 9:10am
2
Most recent comment from Oliver:Hi,
Replied in another ticket.
Aliaksandr
media content and PORTFOLIO SETSClosed
TheGem (WPBakery)
Updated April 25, 2019 at 7:33am
4
Most recent comment from Michael:Welcome! Have a nice day!
Jorge
¿La parte de arriba del titulo no es editable?Closed
TheGem (WPBakery)
Updated April 24, 2019 at 8:19am
2
Most recent comment from Michael:HI!You need to edit Revolution Slider slides.
vicki Norman
transfer gemClosed
TheGem (WPBakery)
Updated April 24, 2019 at 6:12am
2
Most recent comment from Oliver:Hi Vicki,We can help you with this. Did she added changes in the theme source code?
Claire de Groot
Offset elements on pagesClosed
TheGem (WPBakery)
Updated April 23, 2019 at 8:42am
5
Most recent comment from Oliver:Don't worry and feel free to contact us if you need help.