Public Tickets
Andre van der Merwe
Shop not showing sidebarClosed
TheGem (WPBakery)
Updated June 21, 2018 at 7:45am
2
Most recent comment from [deleted]:Hi,Did you add widgets to shop sidebar?
seyhunsagir
Contact Strings ChangeClosed
TheGem (WPBakery)
Updated June 21, 2018 at 7:28am
2
Most recent comment from Oliver:Hi,
We recommend to use Loco Translate plugin for the theme translation or you can translate theme manually with .po file, pls. follow the instructions:
1. Take file languages/thegem.pot or xx_YY ...
Natethenomad
Comments GDPRClosed
TheGem (WPBakery)
Updated June 20, 2018 at 9:15pm
24
Most recent comment from Natethenomad:This worked perfectly! Thanks, Max!
Catutzi
top areaClosed
TheGem (WPBakery)
Updated June 20, 2018 at 1:56pm
2
Most recent comment from Michael:Hi,
Please update TheGem Theme. You can find update in Envato Market.
Nerea
justified text adjustmentClosed
TheGem (WPBakery)
Updated June 20, 2018 at 8:50am
5
Most recent comment from Nerea:Hi, I discovered that text editor has a keyboard shortcut in order to justify text. ----> SHIFT + ALT + WORDYou can close the ticket. ThanksNerea
Mateo
Remove new products sectionClosed
TheGem (WPBakery)
Updated June 20, 2018 at 8:22am
2
Most recent comment from Oliver:Hi,It's widget in the shop area, pls. provide the wp-admin access, I'll remove it.
onyii
Link on LogoClosed
TheGem (WPBakery)
Updated June 20, 2018 at 6:43am
8
Most recent comment from Oliver:Welcome!
Alvaro
bug in mobile from portfolioClosed
TheGem (WPBakery)
Updated June 19, 2018 at 7:36pm
5
Most recent comment from Alvaro:Thank you
rocketrisa
Issue installing TheGem PluginsClosed
TheGem (WPBakery)
Updated June 18, 2018 at 11:45am
2
Most recent comment from [deleted]:Hi,What version of php do you use?
dirkvisser
Custom icons in menuClosed
TheGem (WPBakery)
Updated June 18, 2018 at 9:37am
10
Most recent comment from Oliver:Feel free to contact us if you need help.
RobSprenger
Fancy boxClosed
TheGem (WPBakery)
Updated June 18, 2018 at 8:27am
4
Most recent comment from Oliver:Hi,it's working after the deactivating third-party plugins, pls. activate the plugins one by one and you'll see what plugin causing this issue.
Jamie
Updating WooCommerce templatesClosed
TheGem (WPBakery)
Updated June 18, 2018 at 6:46am
2
Most recent comment from Oliver:Hi.pls. update the to the last version:
CesarMiHome
Background image. Tech Gadget Home PageClosed
TheGem (WPBakery)
Updated June 15, 2018 at 8:26am
2
Most recent comment from Michael:HI! You can delete this code in page settings:
Jemma Pollari
Is my theme deferring js?Closed
TheGem (WPBakery)
Updated June 14, 2018 at 12:15pm
7
Most recent comment from Jemma Pollari:Thanks Max, I have passed on your findings to Envira and they are working on a fix. Thank you!
cyntax80
PROBLEM WITH GALLERYClosed
TheGem (WPBakery)
Updated June 14, 2018 at 12:14pm
5
Most recent comment from [deleted]:In file wp-content/plugins/thegem-elements/inc/shortcodes/shortcodes.php find next code:
function thegem_gallery_shortcode($atts) { extract(shortcode_atts(array( 'gallery_gallery' ...