Public Tickets
Camille Damer
WooCommerce Update Crashed Shop - Open Ticket but no response!!Closed
TheGem (WPBakery)
Updated June 27, 2018 at 8:14am
2
Most recent comment from Camille Damer:Is someone finally working on the problem? Because I am paying someone else to do it and they are saying someone is renaming files and doing other things that he is right now working on. If there is s ...
atreyuu2003
eMail Verification IssueClosed
TheGem (WPBakery)
Updated June 27, 2018 at 1:21am
5
Most recent comment from atreyuu2003:Hey, Max. Yeah, I wasn't sure if this was a TheGem situation or WooCommerce. Thank you for checking it out, though. I really appreciate it. I checked my spam folders and all that, but the emails nev ...
Torsten Schneyer
Youtube Video Problem in Slider RevolutionClosed
TheGem (WPBakery)
Updated June 26, 2018 at 7:25am
2
Most recent comment from Oliver:Hi,Unfortunately, you can’t autoplay videos with sounds now on Chrome/Safari browsers and I’d like you to refer to this article that explains more about this https://www.themepunch.com/faq/video- ...
atreyuu2003
Theme crashingClosed
TheGem (WPBakery)
Updated June 25, 2018 at 9:01pm
3
Most recent comment from atreyuu2003:Gregor,I found the issue and fixed, however, I have opened up another ticket for another issue. You can close this one.
rrimte
I can't edit/save a slider through slider revolutionClosed
TheGem (WPBakery)
Updated June 25, 2018 at 1:27pm
4
Most recent comment from Oliver:Hi,pls. update gem elements plugin, we fixed this issue.
David
Uploading theGEM ThemeClosed
TheGem (WPBakery)
Updated June 25, 2018 at 11:37am
6
Most recent comment from Oliver:Hi,pls. provide the wp-admin access and link to the sample you need to import.
chathuramk
Cannot add images for Slider RevolutionClosed
TheGem (WPBakery)
Updated June 25, 2018 at 8:20am
5
Most recent comment from Oliver:Hi,
There is conflict in the wordpress core and last version of the revo slider, pls. wait a bit soon there will be plugin update to fix this issue.
kaiki
Related product WOOCOMMERCEClosed
TheGem (WPBakery)
Updated June 25, 2018 at 7:47am
4
Most recent comment from [deleted]:Hi,
We recommend to use Logo Translate plugin for the theme translation or you can translate theme manually with .po file, pls. follow the instructions:
1. Take file languages/thegem.pot or xx_YY ...
kniemeyer80
Product page - You May Be Interested InClosed
TheGem (WPBakery)
Updated June 25, 2018 at 7:33am
2
Most recent comment from Oliver:Hi,Add this code to the functions.php of the child theme:
function thegem_woocommerce_output_related_products_args_new($args) {
$args['posts_per_page'] = 4;
$args['columns'] = 4;
retur ...
jettynz
Multiple versions of checkout formClosed
TheGem (WPBakery)
Updated June 25, 2018 at 7:27am
2
Most recent comment from Oliver:Hi,Pls. provide the wp-admin access, we'll check.
Garry
ImagesClosed
TheGem (WPBakery)
Updated June 25, 2018 at 6:48am
6
Most recent comment from Oliver:Everything is free on this page, you can use it.
Andre van der Merwe
Linked Products don't showClosed
TheGem (WPBakery)
Updated June 25, 2018 at 4:43am
5
Most recent comment from Andre van der Merwe:Thanks Max, installing the Child Theme and adding the code into the child theme functions added the upsell product to the individual product page.
jiyad
I have a problem with arabic languageClosed
TheGem (WPBakery)
Updated June 23, 2018 at 9:26am
2
Most recent comment from Oliver:Hi,Can you provide the wp-admin access?
lensmen123
Woocommerce value storages issueClosed
TheGem (WPBakery)
Updated June 22, 2018 at 3:00pm
8
Most recent comment from [deleted]:You can create plugin for this or add code to child theme files.Basically this form is processed by wocommerce plugin. Theme only contain style for this.
Amira
Redirection linkClosed
TheGem (WPBakery)
Updated June 22, 2018 at 10:52am
2
Most recent comment from Michael:HI!Please read this article:https://docs.helpscout.net/article/220-anchor-links