Public Tickets
Sandrabop
Import demos problemClosed
TheGem (WPBakery)
Updated January 29, 2018 at 6:52am
2
Most recent comment from Oliver:Hi,Wordpress 4.9.2 - Yes, sure, can you provide some info where is the problem? WPBakery Page Builder - it's the same, they renamed plugin in the last version.
Jon Pedersen
Product ImagesClosed
TheGem (WPBakery)
Updated January 29, 2018 at 6:48am
3
Most recent comment from Oliver:Hi, yes, it's ok. Should be working.
the-little
problems with product images and otherClosed
TheGem (WPBakery)
Updated January 29, 2018 at 6:43am
20
Most recent comment from Oliver:Welcome!
Maya
Snap on finger scroll to section on mobileClosed
TheGem (WPBakery)
Updated January 26, 2018 at 8:47am
21
Most recent comment from [deleted]:In style.css lines 7908-7933.
ontrendshopping
Hyper Link for Telephone NumberClosed
TheGem (WPBakery)
Updated January 26, 2018 at 7:55am
3
Most recent comment from Oliver:Hi, pls. provide the wp-admin, FTP access and install pls. child theme.
Maya Kovacevic
restarting the themeClosed
TheGem (WPBakery)
Updated January 26, 2018 at 7:41am
2
Most recent comment from Oliver:Hi, 1. For resetting WP we recommend to use this plugin:https://wordpress.org/plugins/wordpress-database-reset/2. We are constantly monitoring how many live sites are on your license, you can set yo ...
taavi567
Site width and products grid sizeClosed
TheGem (WPBakery)
Updated January 26, 2018 at 7:36am
4
Most recent comment from Oliver:HI!
pls. use following css:
body .products.inline-row .product.inline-column {
min-width: auto;
}
hchev001
WPBakery Page Builder Templates Download FailsClosed
TheGem (WPBakery)
Updated January 26, 2018 at 7:02am
2
Most recent comment from Oliver:Hi,You try to use a premium feature, which is available only in a standalone license version of WPBakery Page Builder. We have included WPBakery Page Builder in our theme as a bundled plugin under de ...
chrismaynard5
Border around nav-menu itemsClosed
TheGem (WPBakery)
Updated January 25, 2018 at 8:26am
4
Most recent comment from Sergio:HI,pls. check the theme options (screen 1991)
Nenadcina
Theme ExportClosed
TheGem (WPBakery)
Updated January 25, 2018 at 6:56am
2
Most recent comment from Oliver:Hi, pls. take a look:https://codex.wordpress.org/Moving_WordPresswe recommend to use this plugin for the database migration:https://ru.wordpress.org/plugins/wp-migrate-db/
Liliya
portfolio settings save buttonClosed
TheGem (WPBakery)
Updated January 25, 2018 at 6:52am
11
Most recent comment from Oliver:Pls. provide the wp-admin access in the new ticket.
Karan
Help in changing the BackgroundClosed
TheGem (WPBakery)
Updated January 24, 2018 at 10:59am
8
Most recent comment from Sergio:HI,
Feel free to contact us if you need help.
Mike
Design optionsClosed
TheGem (WPBakery)
Updated January 24, 2018 at 10:39am
2
Most recent comment from Sergio:HI,
pls. remove gaps from the row and column
DavidSidecar
Demo import errorClosed
TheGem (WPBakery)
Updated January 24, 2018 at 10:13am
4
Most recent comment from Oliver:Feel free to contact us if you need help.
Gunbritt
Images not showingClosed
TheGem (WPBakery)
Updated January 24, 2018 at 9:27am
4
Most recent comment from Oliver:Hi, there are problem in your server settings, during images loading there 500 error:
Failed to load resource: the server responded with a status of 500 (URL Rewrite Module Error.)
You need to c ...