Public Tickets
Tanja Weber
WP Bakery front end editorClosed
TheGem (WPBakery)
Updated October 9, 2017 at 11:18am
3
Most recent comment from Michael:HI! The page loads normally, though a little longer than usual. The length of the download depends on the size of the page, server and other.
Monika Szczepaniak
unable to download thegem demosClosed
TheGem (WPBakery)
Updated October 9, 2017 at 11:15am
4
Most recent comment from Sergio:Hi, thanks for the info !Do you still need help in this issue?
percoclap
pluginsClosed
TheGem (WPBakery)
Updated October 9, 2017 at 11:02am
2
Most recent comment from Sergio:HI!
pls. share the wp-admin access, we'll check
Swayam
Colors Change IssueClosed
TheGem (WPBakery)
Updated October 9, 2017 at 10:49am
2
Most recent comment from Sergio:Hi, thanks!
I see that the right color is used (screen 1384)Possible delay occurs due to the cache server, ask your host support team
njtedeschi
Page HeaderClosed
TheGem (WPBakery)
Updated October 9, 2017 at 10:31am
2
Most recent comment from Michael:HI! In the Backend editor there is a setting to 'Hide breadcrumbs'.
Monika Szczepaniak
Visual Composer not workingClosed
TheGem (WPBakery)
Updated October 9, 2017 at 10:26am
2
Most recent comment from Michael:Hi,
Please share admin access. We will try to inspect problem on your site.
Monika Szczepaniak
reinstalling the theme and landing pageClosed
TheGem (WPBakery)
Updated October 9, 2017 at 10:01am
2
Most recent comment from Sergio:Hi,1) pls. check the documentation http://codex-themes.com/thegem/documentation/video-tutorials/2) you need to use the "Coming Soon" page as the home page
jurgendb
Portfolio - Remove Prev/Next buttonsClosed
TheGem (WPBakery)
Updated October 9, 2017 at 9:54am
11
Most recent comment from Michael:pls. use following css:
.single-thegem_pf_item .portfolio-item-page-bottom,
.single-thegem_pf_item .block-divider.gem-default-divider {
display:none !important;
}
prvnkumark
How to create News postsClosed
TheGem (WPBakery)
Updated October 9, 2017 at 8:49am
2
Most recent comment from Sergio:Hi, not quite sure what do you mean. Can you pls provide more details (screenshots)?
ultramargarine
social sharing iconsClosed
TheGem (WPBakery)
Updated October 9, 2017 at 8:42am
2
Most recent comment from Sergio:Hi, not quite sure what do you mean. Can you pls provide more details (screenshots)?
Ryan Couch
Remove DATE from Blog Category ListingClosed
TheGem (WPBakery)
Updated October 7, 2017 at 7:39am
4
Most recent comment from Michael:What do you mean?
Lucas
content of pageClosed
TheGem (WPBakery)
Updated October 6, 2017 at 2:42pm
2
Most recent comment from Sergio:Hi,I send you the desired page code
[vc_row][vc_column][gem_custom_header subtitle="Be creative. You can combine and mix all these crazy awesome box styles and designs as you wish, getting your very ...
irulik80
div class="shadow" Closed
TheGem (WPBakery)
Updated October 6, 2017 at 11:49am
4
Most recent comment from Sergio:HI!
pls. share the wp-admin access, we'll check
Rebel_Mac
Slider Revolution pluginClosed
TheGem (WPBakery)
Updated October 6, 2017 at 8:44am
2
Most recent comment from [deleted]:Hi,
Please share admin access. We will try to inspect problem on your site. I suppose also I will need ftp access.
amaya_125
WidgetsClosed
TheGem (WPBakery)
Updated October 6, 2017 at 8:03am
6
Most recent comment from Sergio:HI,
Feel free to contact us if you need help.