Public Tickets
coateslk
Visual Composer license tabClosed
TheGem (WPBakery)
Updated June 19, 2017 at 8:18am
2
Most recent comment from Oliver:HI!Pls. follow the instructions1. Activate another theme.2. Deactivate Gem Elements plugin.3. Activate visual composer 4. Activate Gem theme and Gem elements plugin.
evanwjholmes
Montserrat UltraLight not loadingClosed
TheGem (WPBakery)
Updated June 19, 2017 at 8:06am
2
Most recent comment from Oliver:HI!pls. provide the wp-admin access.
Awais
How to add drop shadow on my portfolio items AND Formatting like this demo page.Closed
TheGem (WPBakery)
Updated June 19, 2017 at 7:34am
2
Most recent comment from Sergio:Hi, Can you pls provide more details (screenshots) what do you want to change?
Juan Quintero
Modal windowsClosed
TheGem (WPBakery)
Updated June 19, 2017 at 7:16am
2
Most recent comment from Sergio:HI,
Here is an example for adding fancy box block:
Link
[Shortcode]
And add this CSS:
.link {display: none}
mediascapeltd
menu items (centered logo)Closed
TheGem (WPBakery)
Updated June 19, 2017 at 6:59am
4
Most recent comment from Sergio:HI,
Your problem has been fixed, pls. check your page.I added you a custom menu item (screen 974) and hide it (screen 975)
harrybrowndesign
Breadcrumbs active colorClosed
TheGem (WPBakery)
Updated June 16, 2017 at 12:38pm
4
Most recent comment from Oliver:HI!Pls. update theme to the latest version, there will be settings for breadcrumb (in the theme options), or pls. use following css:
body .breadcrumbs .current {
color: #e7ff89;
border- ...
Paul
footerClosed
TheGem (WPBakery)
Updated June 16, 2017 at 11:32am
2
Most recent comment from Oliver:Добрый, Можно отредактировать:/wp-content/themes/thegem/inc/content.php line 114 и 143либо перевести через .po:1. Take file languages/thegem.pot or xx_YY. ...
Parth
How to set the WooCommerce products pageClosed
TheGem (WPBakery)
Updated June 16, 2017 at 6:51am
4
Most recent comment from Michael:To add the necessary widgets to the site, read the documentation on this topic: http://codex-themes.com/thegem/documentation/#sidebars-and-widgets Unfortunately, without access to the site, we can n ...
AshNG2
Slider Revolution - App LandingClosed
TheGem (WPBakery)
Updated June 15, 2017 at 8:23pm
2
Most recent comment from AshNG2:Issue was caused by Max Post Size, had to change manually on php,info instead of within cPanel which fixed this and I have now imported the slider correctly.Please close this ticket.
Troy Starwalt
Custom FontsClosed
TheGem (WPBakery)
Updated June 15, 2017 at 2:58pm
2
Most recent comment from Troy Starwalt:Sorry, I just saw that "Fonts Manager" option in Appearance. All good!
visionsites
static front pageClosed
TheGem (WPBakery)
Updated June 15, 2017 at 12:45pm
16
Most recent comment from Sergio:HI,You need to import demo content pls. check the documentation http://codex-themes.com/thegem/documentation/video-tutorials/
Jbju
Image Carousel sizeClosed
TheGem (WPBakery)
Updated June 15, 2017 at 10:31am
4
Most recent comment from Michael:Sorry, but I do not see Image Carousel on this page. Specify where it is located
harrybrowndesign
Plus Icon Color (Accordion)Closed
TheGem (WPBakery)
Updated June 15, 2017 at 10:19am
10
Most recent comment from Sergio:HI,
Feel free to contact us if you need help.
mcnnham
Portfolio not functioning properlyClosed
TheGem (WPBakery)
Updated June 15, 2017 at 8:27am
5
Most recent comment from Michael:You wrote: Hope this helps. If you go to portfolio then E-commerce landing page and add it to the category Web+Print or Web+Video it breaks the homepage and disables the hamburger menu. I don't full ...
golpar
Horizontal Side linesClosed
TheGem (WPBakery)
Updated June 15, 2017 at 7:07am
6
Most recent comment from Sergio:HI,
Feel free to contact us if you need help.