Public Tickets
malakyto
Menu active itemClosed
TheGem (WPBakery)
Updated June 4, 2017 at 4:33pm
3
Most recent comment from malakyto:it's resolved
jesst446
slider revolution helpClosed
TheGem (WPBakery)
Updated June 2, 2017 at 2:25pm
4
Most recent comment from Sergio:HI,you need to add the full-width container (screen 860,861)
karinwillekes
Logo in header not showingClosed
TheGem (WPBakery)
Updated June 2, 2017 at 1:27pm
6
Most recent comment from karinwillekes:I've solved the problem. It was a conflict with ssl https and http
noachase
the gem pluginsClosed
TheGem (WPBakery)
Updated June 2, 2017 at 11:08am
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme.All of the plugins included and required/recommended in our themes are being regularly updated via our own plugin repository. A ...
Jordan Stimpson
Mobile and Tablet Menu Icon ColourClosed
TheGem (WPBakery)
Updated June 2, 2017 at 9:04am
2
Most recent comment from Oliver:HI!
pls. use following css:
body #primary-navigation .menu-toggle .menu-line-1,
body #primary-navigation .menu-toggle .menu-line-2,
body #primary-navigation .menu-toggle .menu-line-3 {
bac ...
mmfotonl
Changing "Read More" text on BlogClosed
TheGem (WPBakery)
Updated June 2, 2017 at 8:26am
2
Most recent comment from Oliver:HI!1. Take file languages/thegem.pot or xx_YY.po from theme directory.
2. Open this file with Poedit software.
3. Translate necessary strings to your language.
4. In software open Catalog - Setting ...
Narerit Rittiplaeng
How can I disable portfolio name on item.Closed
TheGem (WPBakery)
Updated June 2, 2017 at 8:21am
2
Most recent comment from Oliver:HI!
pls. use following css:
.portfolio.hover-circular .portfolio-item .image .overlay .links .caption {
display: none !important;
}
Porbite
TESTIMONIALSClosed
TheGem (WPBakery)
Updated June 2, 2017 at 7:33am
4
Most recent comment from Oliver:You are welcome!
Artyom Saroyan
shope imageClosed
TheGem (WPBakery)
Updated June 1, 2017 at 8:18am
8
Most recent comment from [deleted]:You need install it with site admin area as you installed TheGem theme.
dani_sanchez21
Change Portfolio nameClosed
TheGem (WPBakery)
Updated May 31, 2017 at 12:44pm
6
Most recent comment from Oliver:HI!pls. provide the wp-admin access in the new private ticket.
hindustanvishal5
how to insert the design trends photosClosed
TheGem (WPBakery)
Updated May 31, 2017 at 12:26pm
2
Most recent comment from Sergio:HI,1) You need to import demo content (INSTALLATION & DEMO IMPORT) http://codex-themes.com/thegem/documentation/video-tutorials/2) Set the desired page as your home page
evanwjholmes
RevSlider Demo Content ImportClosed
TheGem (WPBakery)
Updated May 31, 2017 at 11:54am
2
Most recent comment from Sergio:HI,
pls. check the recommended server settings Recommended PHP Settings If they are incorrect, contact your server's support team for their solution.
Then re-run the import of sliders
btaufflieb
ResponsiveClosed
TheGem (WPBakery)
Updated May 31, 2017 at 11:48am
2
Most recent comment from Sergio:HI!
pls. share the wp-admin access, we'll check
Sectrix
WooCommerce Product images Display SizeClosed
TheGem (WPBakery)
Updated May 31, 2017 at 8:42am
2
Most recent comment from Oliver:HI!pls. check attach
btaufflieb
Read moreClosed
TheGem (WPBakery)
Updated May 31, 2017 at 7:59am
4
Most recent comment from Oliver:Feel free to contact us if you need help.