Public Tickets
okeyjr
My Sliders will not load.Closed
TheGem (WPBakery)
Updated January 9, 2017 at 11:38am
2
Most recent comment from Oliver:HI!pls. share the wp-admin access, we'll check.
kreativelement
Using Commas in Line Chart DataClosed
TheGem (WPBakery)
Updated January 9, 2017 at 11:20am
4
Most recent comment from Oliver:Sorry, no. Commas breaks algorithm of the script work.
JOUH
Removing the Search Icon in the menuClosed
TheGem (WPBakery)
Updated January 8, 2017 at 3:02am
7
Most recent comment from JOUH:http://farmbox.ae/but what do want to achieve?
bailtree
Loading unsafe scripts in chrome (SSL website)Closed
TheGem (WPBakery)
Updated January 8, 2017 at 5:00am
2
Most recent comment from bailtree:please close the ticket, I don't have this issue anymore.. thanks
David
broken pluginsClosed
TheGem (WPBakery)
Updated January 7, 2017 at 6:17pm
1
Most recent comment from David:Hello,
I tried uploading the theme but the plugins are broken when i try to import the demo. Thanks
kreativelement
Pre-loading Charts Before Scrolling PastClosed
TheGem (WPBakery)
Updated January 6, 2017 at 4:37pm
2
Most recent comment from Oliver:Sorry, no it's shortcodes of visual composer, we can't add any changes in it's code.
kreativelement
Making Bar Chart Size ConsistentClosed
TheGem (WPBakery)
Updated January 6, 2017 at 4:34pm
2
Most recent comment from Oliver:HI!It's canvas, impossible to edit canvas via css.
kreativelement
Editing Y-axis on Line ChartsClosed
TheGem (WPBakery)
Updated January 6, 2017 at 4:31pm
2
Most recent comment from Oliver:Hi!Sorry, no.
kreativelement
Line Breaks on Line Chart DataClosed
TheGem (WPBakery)
Updated January 6, 2017 at 4:28pm
2
Most recent comment from Oliver:HI!It's canvas html tags will not work there.
SeanToro
Custom Post TypeClosed
TheGem (WPBakery)
Updated January 6, 2017 at 3:23pm
2
Most recent comment from [deleted]:News and Blog shortcode doesn't work with custom post types. Only post or thegem_news.
Minas Giannopoulos
Unable to edit a section of a pageClosed
TheGem (WPBakery)
Updated January 6, 2017 at 3:05pm
4
Most recent comment from Oliver:HI!You can edit:/wp-content/themes/thegem/content-blog-item.phpIt's template just copy it the the child theme.
Mocmot
Wording filter portfolioClosed
TheGem (WPBakery)
Updated January 6, 2017 at 12:35pm
6
Most recent comment from Oliver:You can change this word in the:/wp-content/plugins/thegem-elements/inc/content.phpline 640But after update you revisions will be removed.(For translation you don't need add child theme)
Gymunity
Fullwidth pictureClosed
TheGem (WPBakery)
Updated January 6, 2017 at 11:52am
4
Most recent comment from Oliver:HI!Seems there we some troubles with envato connection. Now it's must be ok.
albertoventura
plugin errorClosed
TheGem (WPBakery)
Updated January 4, 2017 at 11:51pm
4
Most recent comment from albertoventura:We solved it! Thanks a lot! Were the php settings!
kreativelement
Hiding Value on Doughnut Chart HoverClosed
TheGem (WPBakery)
Updated January 4, 2017 at 1:05pm
2
Most recent comment from Oliver:HI!Sorry, It's not possible without adding changes to the visual composer plugin. (The revisions will be removed after plugin update)