Public Tickets
sonm
How to work with fonts?Closed
TheGem (WPBakery)
Updated December 8, 2016 at 6:54pm
5
Most recent comment from [deleted]:Please create new ticket with your problem.
Gloria Viganò
Yoast SEO not compatibleClosed
TheGem (WPBakery)
Updated December 8, 2016 at 3:05pm
10
Most recent comment from Gloria Viganò:Thanks for your help I will try to contact the host back!
danielatak
Video header on mobileClosed
TheGem (WPBakery)
Updated December 8, 2016 at 2:30pm
4
Most recent comment from Oliver:At first, this is done for reasons of economy of the traffic.Second, on mobile you can't start video until tap finger at him (there no controls in video BG) and video hidden by overlay.
kathleen brown
sticky headerClosed
TheGem (WPBakery)
Updated December 8, 2016 at 12:20pm
6
Most recent comment from Oliver:HI!Sorry, I can't reproduce this issue.
Guillaume
link of the logoClosed
TheGem (WPBakery)
Updated December 7, 2016 at 6:17pm
3
Most recent comment from Guillaume:TKS a lot !
Junghoon Soong
Add a language switcher at top areaClosed
TheGem (WPBakery)
Updated December 7, 2016 at 4:33pm
2
Most recent comment from [deleted]:Try to include switcher to menu and display it in top area. Or change top area template.
albertolam
Installed The Gem / Beauty 2 but not responsiveClosed
TheGem (WPBakery)
Updated December 7, 2016 at 2:47pm
2
Most recent comment from Oliver:Hi!Sorry, I can't see your site:
400 Bad Request
nginx
webpage
visual composer problemClosed
TheGem (WPBakery)
Updated December 7, 2016 at 2:37pm
6
Most recent comment from Oliver:HI!
You need at first update gem elements plugin. (We upload new version 2 weeks ago)
If you can't enter to the the wp-admin area:
1. Via ftp remove folder
/wp-content/plugins/thegem-elements ...
Ricardo
Error after updateClosed
TheGem (WPBakery)
Updated December 7, 2016 at 11:18am
2
Most recent comment from Ricardo:Well, ignore this one. I deleted the plugin and that seems to fixed the problem.
Frank Dellit
Visual ComposerClosed
TheGem (WPBakery)
Updated December 5, 2016 at 7:04pm
3
Most recent comment from Frank Dellit:It works - Thanks a lot for your fast answer!
eddpfn
Update fatal errorClosed
TheGem (WPBakery)
Updated December 5, 2016 at 4:07pm
6
Most recent comment from Oliver:Thank you, you are welcome if you need help.
JOUH
Renamming "Size guide"Closed
TheGem (WPBakery)
Updated December 5, 2016 at 2:38pm
4
Most recent comment from Oliver:You can translate it:1. Take file languages/thegem.pot from theme directory .
2. Open file with Poedit software.
3. Translate necessary strings to your language (francian).
4. In software open Ca ...
piyushelwpc
Ajax to add product on cartClosed
TheGem (WPBakery)
Updated December 5, 2016 at 1:48pm
6
Most recent comment from [deleted]:I can't enter to your site now for inspecting your problem. Site displays 500 error.
Ashish dhama
FaviconClosed
TheGem (WPBakery)
Updated December 5, 2016 at 1:48pm
2
Most recent comment from Oliver:HI!
You can change favicon in Appearance -> Customize -> Site Identity -> Site Icon.
bander234
Visual Composer UpdateClosed
TheGem (WPBakery)
Updated December 5, 2016 at 1:47pm
2
Most recent comment from Oliver:HI!You don't need to activate visual composer. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin repository. Please note: for ...