Public Tickets
gsethkramer
Plugin installationClosed
TheGem (WPBakery)
Updated April 6, 2020 at 7:16am
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin reposi ...
ToOnytoO
Testimonial optionsClosed
TheGem (WPBakery)
Updated April 3, 2020 at 11:11am
3
Most recent comment from Oliver:Ok, thank you for letting know.
ahmed_zaki01
GEM IconsClosed
TheGem (WPBakery)
Updated April 3, 2020 at 8:43am
3
Most recent comment from Oliver:Hi,it's zoom issue, just click ctrl + 0 in the browser.
joyceinc
The Gem page options are not available for custom post typesClosed
TheGem (WPBakery)
Updated April 2, 2020 at 9:45am
4
Most recent comment from Oliver:You're welcome!
max_ink
disable lightbox on productsClosed
TheGem (WPBakery)
Updated April 2, 2020 at 8:24am
2
Most recent comment from Michael:HI!Please provide a link to this page, for example.
dunnsland
DocumentationClosed
TheGem (WPBakery)
Updated April 2, 2020 at 8:04am
2
Most recent comment from Oliver:Hi,Sorry for delay, here you go:https://codex-themes.com/thegem/documentation/
dadotex
editing portfolioClosed
TheGem (WPBakery)
Updated April 2, 2020 at 8:02am
4
Most recent comment from Oliver:Ok, thank you for letting know
Miha Primožič
Editing blog excerptClosed
TheGem (WPBakery)
Updated April 1, 2020 at 8:33am
4
Most recent comment from Oliver:You're welcome!
usviktory2020
SliderClosed
TheGem (WPBakery)
Updated March 31, 2020 at 11:32am
1
Most recent comment from usviktory2020:Good afternoon. Help me please. I updated the plugins. slider Gem-cryptocoin does not work as before. What do I need to do to work as before? Where can I download the necessary plugins?
usviktory2020
The animation does not workClosed
TheGem (WPBakery)
Updated March 31, 2020 at 11:27am
3
Most recent comment from Michael:HI!
Please read this ticket:
https://codexthemes.ticksy.com/ticket/2344192
aliasgroup
FontsClosed
TheGem (WPBakery)
Updated March 30, 2020 at 3:57pm
4
Most recent comment from Michael:You're welcome!Have a nice day!
underscape
LicenceClosed
TheGem (WPBakery)
Updated March 30, 2020 at 1:34pm
4
Most recent comment from Oliver:You're welcome and be safe!
0meg4
Header customizationClosed
TheGem (WPBakery)
Updated March 30, 2020 at 11:29am
11
Most recent comment from Michael:Please use Page Title options:
becklab
Social Icons in FooterClosed
TheGem (WPBakery)
Updated March 30, 2020 at 11:11am
2
Most recent comment from Oliver:Hi,give me FTP access, install and activate child theme
syzzle
Can Not Download TemplatesClosed
TheGem (WPBakery)
Updated March 30, 2020 at 8:52am
2
Most recent comment from Oliver:Hi,By downloading the WP Bakery own templates, you are trying to access their premium content (it is not our content), which is available only in a standalone license version of WP Bakery plugin. We h ...