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Public Tickets

tmeitner Portfolio Items "Page Not Found"Closed   TheGem (WPBakery)   Updated January 13, 2020 at 8:06am   6 Most recent comment from Oliver:Feel free to contact us if you need help. chasedaddy702 Smooth Scrolling vs Flat ScrollingClosed   TheGem (WPBakery)   Updated January 10, 2020 at 10:32am   2 Most recent comment from Michael:HI!The first page uses this setting, the second not. dorsetdigital 2020 Update SuggestionsClosed   TheGem (WPBakery)   Updated January 9, 2020 at 1:28pm   4 Most recent comment from Oliver:Hi,Will add your request to our task manager.  brink310 update wp bakery license codeClosed   TheGem (WPBakery)   Updated January 9, 2020 at 9:03am   2 Most recent comment from Oliver:Hi,Add this code to the functions.php of the child theme: add_action( 'init', 'thegem_child__disable_vc_updater', 1); function thegem_child__disable_vc_updater() { remove_actio ... Rahim TheGem RefundsClosed   TheGem (WPBakery)   Updated January 9, 2020 at 7:15am   1 Most recent comment from Rahim:Hi Support,My refund request is till pending. Your manager has not replied, yet.   gemsthe Video sliderClosed   TheGem (WPBakery)   Updated January 8, 2020 at 10:29am   2 Most recent comment from Michael:HI!I used this setting:You can use any video source, but if you want to use a HTML5 video, you will need to optimize it to reduce its size. sarah ajax error in slider revelutionClosed   TheGem (WPBakery)   Updated January 8, 2020 at 9:17am   2 Most recent comment from Oliver:Hi,pls. provide wp-admin and FTP access, I'll check it out. Jose Some dudeClosed   TheGem (WPBakery)   Updated January 8, 2020 at 8:47am   6 Most recent comment from Oliver:Hi,Sorry for delay.1. CSS: .gem-contacts-item.gem-contacts-address { color: #fff; } 2. Use order feature in the portfolio item settings: paulcipha Search Results for productsClosed   TheGem (WPBakery)   Updated January 8, 2020 at 7:40am   2 Most recent comment from Michael:HI! 1) pls. use following css: .search .post-meta-conteiner, .search .post-footer-sharing, .search .post-read-more { display: none !important; }   2) Unfortunately, we haven't tested such ... soswebmaster Menu DescriptionClosed   TheGem (WPBakery)   Updated January 8, 2020 at 7:00am   2 Most recent comment from Oliver:Hi,pls. make screenshot how it should look like. mazhihong Demo importClosed   TheGem (WPBakery)   Updated January 7, 2020 at 6:27pm   1 Most recent comment from mazhihong:I have solved the problem peteridowu Customise user blog page layoutClosed   TheGem (WPBakery)   Updated January 6, 2020 at 9:37am   2 Most recent comment from Michael:HI!Unfortunately, this is not possible. This is a standard WordPress page, its contents cannot be changed. safircam Slider Revolution And Layer Slider Activation Code.Closed   TheGem (WPBakery)   Updated January 6, 2020 at 6:53am   2 Most recent comment from Oliver:HI! You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin reposit ... employee_liu Plugins RequiredClosed   TheGem (WPBakery)   Updated January 3, 2020 at 9:02am   2 Most recent comment from Oliver:Hi,Add the following to wp-config.php: define( 'FS_METHOD', 'direct' ); And check. jamblar Missing imagesClosed   TheGem (WPBakery)   Updated January 3, 2020 at 8:38am   2 Most recent comment from Michael:Hi, Please provide the wp-admin access. We will try to inspect problem on your site.Also I need a link to the page where this problem still persists.