Public Tickets
jamie deruso
"Demo Import" feature not showing up in wp admin on the site I have uploaded the theme toClosed
TheGem (WPBakery)
Updated January 16, 2020 at 8:35am
6
Most recent comment from Oliver:You're welcome!
Natalia
Cookies alert repetition on mobile versionClosed
TheGem (WPBakery)
Updated January 15, 2020 at 1:55pm
12
Most recent comment from Oliver:Ok, let me know
Natalia
Portfolio titleClosed
TheGem (WPBakery)
Updated January 15, 2020 at 11:34am
8
Most recent comment from Oliver:Welcome!
Jason
Move theme to a different hostClosed
TheGem (WPBakery)
Updated January 15, 2020 at 9:09am
7
Most recent comment from Oliver:Welcome!
Andreas
Video Background for page title not appearingClosed
TheGem (WPBakery)
Updated January 15, 2020 at 7:40am
4
Most recent comment from Michael:The theme works correctly, all elements and settings have been tested by us and tens of thousands of users.The theme would not have been allowed for sales if it had not been fully working. A large num ...
Natalia
Hide breadcrumbs on mobile versionClosed
TheGem (WPBakery)
Updated January 15, 2020 at 7:19am
4
Most recent comment from Oliver:Welcome!
peteridowu
Footer HeightClosed
TheGem (WPBakery)
Updated January 14, 2020 at 1:33pm
4
Most recent comment from Oliver:You're welcome!
Natalia
modify styled galleryClosed
TheGem (WPBakery)
Updated January 14, 2020 at 11:09am
7
Most recent comment from Michael:1) Without changing the theme code, this is not possible.2) Paste this code in the Theme Options.
ChinoPaisa
Setting Up Main HomePage PictureClosed
TheGem (WPBakery)
Updated January 14, 2020 at 8:03am
2
Most recent comment from Michael:HI!You can use any of these methods: a Page Title, a regular row and elements, or a Slider.
Sova Z.
GIF compatibilityClosed
TheGem (WPBakery)
Updated January 13, 2020 at 1:45pm
8
Most recent comment from Michael:Use Styled image element or Single image element.
tmeitner
Portfolio Items "Page Not Found"Closed
TheGem (WPBakery)
Updated January 13, 2020 at 8:06am
6
Most recent comment from Oliver:Feel free to contact us if you need help.
chasedaddy702
Smooth Scrolling vs Flat ScrollingClosed
TheGem (WPBakery)
Updated January 10, 2020 at 10:32am
2
Most recent comment from Michael:HI!The first page uses this setting, the second not.
dorsetdigital
2020 Update SuggestionsClosed
TheGem (WPBakery)
Updated January 9, 2020 at 1:28pm
4
Most recent comment from Oliver:Hi,Will add your request to our task manager.
brink310
update wp bakery license codeClosed
TheGem (WPBakery)
Updated January 9, 2020 at 9:03am
2
Most recent comment from Oliver:Hi,Add this code to the functions.php of the child theme:
add_action( 'init', 'thegem_child__disable_vc_updater', 1);
function thegem_child__disable_vc_updater() {
remove_actio ...
Rahim
TheGem RefundsClosed
TheGem (WPBakery)
Updated January 9, 2020 at 7:15am
1
Most recent comment from Rahim:Hi Support,My refund request is till pending. Your manager has not replied, yet.