Public Tickets
Andreas
Documentation is a mess..Closed
TheGem (WPBakery)
Updated January 28, 2020 at 9:54am
3
Most recent comment from Oliver:Hi Andreas, thank you for submitting this. We have strived to make our documentation as detailed as possible. At the moment we are working on the next big update of TheGem and there will be changes in ...
indigoross
Spacing in footer on a mobileClosed
TheGem (WPBakery)
Updated January 28, 2020 at 9:15am
4
Most recent comment from Michael:You're welcome!Have a nice day!
pudanek
Disabling revolution sliderClosed
TheGem (WPBakery)
Updated January 27, 2020 at 12:47pm
2
Most recent comment from Michael:HI!Try to use this setting or use Youtube video.
yairharel
AMP complains about customer javascriptClosed
TheGem (WPBakery)
Updated January 27, 2020 at 8:44am
2
Most recent comment from Oliver:Hi,Try to deactivate images page speed loading in the theme options and check is there still error.
Rahim
WP Bakery templates not workingClosed
TheGem (WPBakery)
Updated January 27, 2020 at 7:20am
4
Most recent comment from Oliver:Hi,pls. take a look:https://www.youtube.com/watch?v=HSEwlOgF914&feature=emb_logoyou can import and use our templates, it's much more powerful...
mjvanderveen
Woocommerce 3.9.0Closed
TheGem (WPBakery)
Updated January 27, 2020 at 6:37am
2
Most recent comment from Oliver:HI!
It's not critical, everything will work fine, pls. wait a bit, soon we'll release theme update for the latest woo version.
ckwellington
Icons spit in halfClosed
TheGem (WPBakery)
Updated January 24, 2020 at 8:06am
4
Most recent comment from Oliver:HI!
pls. add following css:
body .gem-icon .back-angle {
width: 100%;
height: 100%;
}
body .gem-icon .gem-icon-half-1 {
margin-left: 0;
}
and check.
moris919
Privacy and GDPRClosed
TheGem (WPBakery)
Updated January 23, 2020 at 11:25am
11
Most recent comment from Oliver:Done thank you!
Tyler Roberts
MenuClosed
TheGem (WPBakery)
Updated January 23, 2020 at 8:01am
4
Most recent comment from Oliver:Welcome!
Jennifer Reinfeld
Removing theme styling from audio playerClosed
TheGem (WPBakery)
Updated January 23, 2020 at 7:56am
8
Most recent comment from Michael:You're welcome!
wltecnologia
Change of Pre Loader and word (Demo) in postsClosed
TheGem (WPBakery)
Updated January 23, 2020 at 7:29am
2
Most recent comment from Michael:HI!1) Please read this article:https://codex-themes.com/thegem/documentation/css/#styling-page-preloader2) The (Demo) has been added for each file so that you can remove the demo content at any time. ...
Tania
Icon Splitting in SafariClosed
TheGem (WPBakery)
Updated January 23, 2020 at 7:26am
2
Most recent comment from Michael:HI!Please use 100% browser scale.
karisharp
How to change the mobile menu break pointClosed
TheGem (WPBakery)
Updated January 22, 2020 at 8:19am
2
Most recent comment from Michael:HI!Please use these settings:
karisharp
Drop down menus do not work on iPadClosed
TheGem (WPBakery)
Updated January 22, 2020 at 8:17am
2
Most recent comment from Michael:HI!Please use this menu settings:
dorsetdigital
Adding more free font awesome iconsClosed
TheGem (WPBakery)
Updated January 21, 2020 at 1:33pm
4
Most recent comment from Michael:Please contact us if you have any questions.Have a nice day!