Public Tickets
Evelina
TheGem theme is not safeClosed
TheGem (WPBakery)
Updated September 19, 2019 at 8:06am
2
Most recent comment from Oliver:Hi,Can you provide a bit more information about the issues? We'll check it out.
tiksen111
FontClosed
TheGem (WPBakery)
Updated September 18, 2019 at 9:11am
2
Most recent comment from Michael:HI!Unfortunately, there are no other options on the site to see what the font looks like on the site, but you can see them on this page https://fonts.google.com/.
akmalhakim
How can I make the product smallerClosed
TheGem (WPBakery)
Updated September 17, 2019 at 2:47pm
6
Most recent comment from Michael:You're welcome!
trina99
Blog List - Hide Icon & AuthorClosed
TheGem (WPBakery)
Updated September 17, 2019 at 11:50am
5
Most recent comment from Michael:You're welcome!Have a nice day!
alaaflow
Share a linkClosed
TheGem (WPBakery)
Updated September 17, 2019 at 7:56am
2
Most recent comment from Oliver:Hi,Replied in another ticket.
Osia2019
Main menuClosed
TheGem (WPBakery)
Updated September 17, 2019 at 7:32am
2
Most recent comment from Oliver:Hi,The problem in the link: #osiasalon/Remove the / in the end of the link and check your site.
Osia2019
InstagramClosed
TheGem (WPBakery)
Updated September 16, 2019 at 10:10am
2
Most recent comment from Michael:HI!In the this field you need to enter only the account ID, and not the full link.
sarantesak_47
Why do two of the plugins that the template uses ask me to pay a license?Closed
TheGem (WPBakery)
Updated September 16, 2019 at 8:44am
2
Most recent comment from Michael:HI!Plugins suggest you buy a premium version. You don't need to do this if you don't need additional functions of these plugins.
B. Kors
Adding GTMClosed
TheGem (WPBakery)
Updated September 16, 2019 at 8:06am
2
Most recent comment from Michael:HI!To do this, you need to edit the theme files. Use the child theme and copy the /wp-content/themes/thegemheader.php file, then add the code you need to it.
Ahansome
Adding a pageClosed
TheGem (WPBakery)
Updated September 13, 2019 at 5:24pm
2
Most recent comment from Ahansome:For some reason, the page wasn't showing up after we published it. It is showing up now, and we've added it to our main menu. Problem solved.
dmac
Blog Posts and Multiple AuthorsClosed
TheGem (WPBakery)
Updated September 13, 2019 at 8:40am
2
Most recent comment from Michael:HI!Please read this article:https://www.templatemonster.com/help/wordpress-how-to-change-the-author-of-post.html
seth_graham
testimonial pre loadingClosed
TheGem (WPBakery)
Updated September 13, 2019 at 8:08am
4
Most recent comment from Oliver:Hi,pls. change this link:https://erinlewis.kw.com/properties/#/1186005114to this one:https://erinlewis.kw.com/properties/#1186005114and check.
thedankoe
Editing Contact FormClosed
TheGem (WPBakery)
Updated September 13, 2019 at 6:57am
8
Most recent comment from Michael:You're welcome!Have a nice day!
pavan deepak
Issue with installation of themeClosed
TheGem (WPBakery)
Updated September 13, 2019 at 6:14am
2
Most recent comment from Oliver:Hi,At first check your PHP settings:Recommended PHP Settingsand let me know
samiranich
Different menusClosed
TheGem (WPBakery)
Updated September 12, 2019 at 2:13pm
2
Most recent comment from Oliver:Hi,here is the filter example for the child theme:
function thegem_custom_wp_nav_menu_args($args) {
if(in_array(get_the_ID(), array(11111))) {
if($args['theme_location'] == ...