Public Tickets
dewhura
ButtonsClosed
TheGem (WPBakery)
Updated August 23, 2019 at 2:47pm
10
Most recent comment from [deleted]:HI, no problem, have a nice day !)
Byron Bailey
licensing tab missingClosed
TheGem (WPBakery)
Updated August 23, 2019 at 10:46am
2
Most recent comment from Oliver:Hi,Replied in another ticket.
liliaf
Image Gallery IssuesClosed
TheGem (WPBakery)
Updated August 23, 2019 at 8:35am
10
Most recent comment from [deleted]:HI, ok, have a nice day !
marsvieyra
Website Name instead of logo?Closed
TheGem (WPBakery)
Updated August 23, 2019 at 7:16am
2
Most recent comment from Oliver:Hi,pls. provide the FTP access and install and activate child theme, I'll help you with this.
1Paulo
Activating slider revolution 6Closed
TheGem (WPBakery)
Updated August 23, 2019 at 7:16am
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin reposi ...
Rob
Demo Import ErrorClosed
TheGem (WPBakery)
Updated August 22, 2019 at 4:01pm
9
Most recent comment from Rob:Thank you! Seems to be working now.
praveencn2 Nair
Ajax ErrorClosed
TheGem (WPBakery)
Updated August 22, 2019 at 3:01pm
6
Most recent comment from Oliver: It also seems like the plugin is overall a bit less glitchy. - can you add few screenshots?
spiotsystems
PRE BUILD WEB SITES IMPORT ERRORClosed
TheGem (WPBakery)
Updated August 22, 2019 at 2:27pm
9
Most recent comment from Oliver:Take a look:https://www.youtube.com/watch?v=HSEwlOgF914
frg004
Gallery shortcodeClosed
TheGem (WPBakery)
Updated August 22, 2019 at 2:26pm
6
Most recent comment from Oliver:You're welcome!
Mateusz23
Demo theme bugClosed
TheGem (WPBakery)
Updated August 22, 2019 at 2:08pm
15
Most recent comment from [deleted]:Hi,if there are any questions please contact, we will help you to understand
rachaeledwards
Mobiel font colourClosed
Scalia
Updated August 22, 2019 at 12:35pm
7
Most recent comment from Oliver:Just contact to your hoster and ask him to check browser console.
icesurachat
How can I edit on QuickfinderClosed
TheGem (WPBakery)
Updated August 22, 2019 at 9:42am
2
Most recent comment from Oliver:Hi,1. pls. take a look:https://codex-themes.com/thegem/documentation/#quickfinders2. https://codex-themes.com/thegem/documentation/#logo3. You need to set another menu style in the theme options and h ...
A3user
Default Footer SizeClosed
TheGem (WPBakery)
Updated August 22, 2019 at 8:49am
7
Most recent comment from [deleted]:Show schematically what result you want to achieve, and provide wp-admin access , I'll try to do it without changing the template
Anita Stefanovsky
Media GridClosed
TheGem (WPBakery)
Updated August 22, 2019 at 8:38am
6
Most recent comment from [deleted]:Hi,
Please provide the wp-admin access. We will try to inspect problem on your site.
Ahansome
Installing PixelClosed
TheGem (WPBakery)
Updated August 22, 2019 at 8:00am
4
Most recent comment from Oliver:Ok, thank you for letting know.