Public Tickets
samiranich
scroller-blockClosed
TheGem (WPBakery)
Updated August 13, 2019 at 8:45am
4
Most recent comment from Michael:Please contact us if you have any questions.Have a nice day!
games2players
logoClosed
TheGem (WPBakery)
Updated August 13, 2019 at 6:50am
2
Most recent comment from Michael:HI!Please read the documentation:https://codex-themes.com/thegem/documentation/#logo
proyectoeducaes
648/5000 Message in wordpress panel> Template affectedClosed
TheGem (WPBakery)
Updated August 13, 2019 at 6:40am
2
Most recent comment from Oliver:Hi,It's not critical, everything will work fine, at the moment we are working on theme's update in this concern, this will take a while. We will let you know as soon as this update will be ...
Fabrice Theveny
News section disappeared after updateClosed
TheGem (WPBakery)
Updated August 13, 2019 at 6:38am
2
Most recent comment from Oliver:Hi,pls. take a look:"News" post type (ver. 4.x)
ArtDesignPrinting
Ajax errorClosed
TheGem (WPBakery)
Updated August 13, 2019 at 6:35am
2
Most recent comment from Oliver:Hi,Seems like the problem in your PHP settings, pls. take a look:Recommended PHP Settings
ArtDesignPrinting
TheGem ImportClosed
TheGem (WPBakery)
Updated August 13, 2019 at 6:35am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access.
Deano_Uk
Mobile Header Cart IconClosed
TheGem (WPBakery)
Updated August 12, 2019 at 1:41pm
4
Most recent comment from Oliver:Will be added.
jarraiza
Child-ThemeClosed
TheGem (WPBakery)
Updated August 12, 2019 at 1:11pm
13
Most recent comment from Oliver:You're welcome!
Paula
IconsClosed
TheGem (WPBakery)
Updated August 12, 2019 at 12:08pm
2
Most recent comment from Oliver:Hi Paula,it's zoom issue, just click Ctrl + 0 in the browser.
Aleksander
The Gem Mega MenuClosed
TheGem (WPBakery)
Updated August 12, 2019 at 10:18am
2
Most recent comment from Oliver:Hi,
It's because the plugins have own menu walkers, as a workaround deactivate this plugin, set all the menu settings and activate this plugins again, nothing will be lost.
A3user
Team sectionClosed
TheGem (WPBakery)
Updated August 12, 2019 at 9:17am
8
Most recent comment from Michael:Have you modified the theme files? If not, there should be no problem.
lincyarcadic
Technical questions regarding fontsClosed
Scalia
Updated August 12, 2019 at 8:27am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access and add few screenshots to describe the problem in details.
owurakojo
installed demo website is malfunctioningClosed
TheGem (WPBakery)
Updated August 12, 2019 at 7:05am
2
Most recent comment from Oliver:Hi,Ok, thank you for letting know.
envato_mamuc
Plugin Updates after TheGem UpdateClosed
TheGem (WPBakery)
Updated August 9, 2019 at 6:34am
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin reposi ...
Joshua Weaver
Update Broke Rev SliderClosed
TheGem (WPBakery)
Updated August 8, 2019 at 4:17pm
3
Most recent comment from Oliver:Hi, thank you for letting know, we'll check it asap.