Public Tickets
ataei
something wrong with your zip dataClosed
TheGem (WPBakery)
Updated August 24, 2019 at 9:47am
4
Most recent comment from Oliver:Hi, Can you upload this file to your hosting and give me link, I've tested archive from the theme forest, on my side it's ok...
Madhu Mangal Sharma
About My Wish List ButtonClosed
TheGem (WPBakery)
Updated August 24, 2019 at 9:24am
3
Most recent comment from Madhu Mangal Sharma:Thank you but i found the answer
dewhura
ButtonsClosed
TheGem (WPBakery)
Updated August 23, 2019 at 2:47pm
10
Most recent comment from [deleted]:HI, no problem, have a nice day !)
Byron Bailey
licensing tab missingClosed
TheGem (WPBakery)
Updated August 23, 2019 at 10:46am
2
Most recent comment from Oliver:Hi,Replied in another ticket.
liliaf
Image Gallery IssuesClosed
TheGem (WPBakery)
Updated August 23, 2019 at 8:35am
10
Most recent comment from [deleted]:HI, ok, have a nice day !
marsvieyra
Website Name instead of logo?Closed
TheGem (WPBakery)
Updated August 23, 2019 at 7:16am
2
Most recent comment from Oliver:Hi,pls. provide the FTP access and install and activate child theme, I'll help you with this.
1Paulo
Activating slider revolution 6Closed
TheGem (WPBakery)
Updated August 23, 2019 at 7:16am
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin reposi ...
Rob
Demo Import ErrorClosed
TheGem (WPBakery)
Updated August 22, 2019 at 4:01pm
9
Most recent comment from Rob:Thank you! Seems to be working now.
praveencn2 Nair
Ajax ErrorClosed
TheGem (WPBakery)
Updated August 22, 2019 at 3:01pm
6
Most recent comment from Oliver: It also seems like the plugin is overall a bit less glitchy. - can you add few screenshots?
spiotsystems
PRE BUILD WEB SITES IMPORT ERRORClosed
TheGem (WPBakery)
Updated August 22, 2019 at 2:27pm
9
Most recent comment from Oliver:Take a look:https://www.youtube.com/watch?v=HSEwlOgF914
frg004
Gallery shortcodeClosed
TheGem (WPBakery)
Updated August 22, 2019 at 2:26pm
6
Most recent comment from Oliver:You're welcome!
Mateusz23
Demo theme bugClosed
TheGem (WPBakery)
Updated August 22, 2019 at 2:08pm
15
Most recent comment from [deleted]:Hi,if there are any questions please contact, we will help you to understand
rachaeledwards
Mobiel font colourClosed
Scalia
Updated August 22, 2019 at 12:35pm
7
Most recent comment from Oliver:Just contact to your hoster and ask him to check browser console.
icesurachat
How can I edit on QuickfinderClosed
TheGem (WPBakery)
Updated August 22, 2019 at 9:42am
2
Most recent comment from Oliver:Hi,1. pls. take a look:https://codex-themes.com/thegem/documentation/#quickfinders2. https://codex-themes.com/thegem/documentation/#logo3. You need to set another menu style in the theme options and h ...
A3user
Default Footer SizeClosed
TheGem (WPBakery)
Updated August 22, 2019 at 8:49am
7
Most recent comment from [deleted]:Show schematically what result you want to achieve, and provide wp-admin access , I'll try to do it without changing the template