Public Tickets
A3user
Team sectionClosed
TheGem (WPBakery)
Updated August 12, 2019 at 9:17am
8
Most recent comment from Michael:Have you modified the theme files? If not, there should be no problem.
lincyarcadic
Technical questions regarding fontsClosed
Scalia
Updated August 12, 2019 at 8:27am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access and add few screenshots to describe the problem in details.
owurakojo
installed demo website is malfunctioningClosed
TheGem (WPBakery)
Updated August 12, 2019 at 7:05am
2
Most recent comment from Oliver:Hi,Ok, thank you for letting know.
envato_mamuc
Plugin Updates after TheGem UpdateClosed
TheGem (WPBakery)
Updated August 9, 2019 at 6:34am
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin reposi ...
Joshua Weaver
Update Broke Rev SliderClosed
TheGem (WPBakery)
Updated August 8, 2019 at 4:17pm
3
Most recent comment from Oliver:Hi, thank you for letting know, we'll check it asap.
Lulu Barnard
Form popup from buttonClosed
TheGem (WPBakery)
Updated August 8, 2019 at 12:59pm
2
Most recent comment from Michael:HI!Unfortunately, by default there is no such possibility, you need to use popups third-party plugins.
Andy Coteman
Handyman Theme DemoClosed
TheGem (WPBakery)
Updated August 8, 2019 at 10:40am
2
Most recent comment from Michael:HI!You can find this page in the single pages import.
pnichols
License removalClosed
TheGem (WPBakery)
Updated August 8, 2019 at 6:31am
4
Most recent comment from Oliver:You're welcome!
mohloko
add text and change color overlay itemClosed
TheGem (WPBakery)
Updated August 6, 2019 at 1:30pm
8
Most recent comment from Michael:You're welcome! Have a nice day!
outlawzz
Content of row gets lost in tablet viewClosed
TheGem (WPBakery)
Updated August 6, 2019 at 11:31am
4
Most recent comment from Michael:You're welcome!
Gergely Jutasi
Activation problemClosed
Activation Problems in TheGem Theme.
Updated August 6, 2019 at 10:52am
2
Most recent comment from Oliver:Hi,We don't have such code in the theme, pls. create new ticket in thegem category with wp-admin and FTP access, we'll check your install.
A3user
Footer Size and infoClosed
TheGem (WPBakery)
Updated August 6, 2019 at 7:20am
3
Most recent comment from Oliver:Ok, thank you for letting know
kayindasakwanda
White space under sliderClosed
Scalia
Updated August 6, 2019 at 7:16am
2
Most recent comment from Michael:HI!
pls. use following css:
.sc-slideshow > * {
min-height: auto !important;
}
Erick Alejandro Alvarez Molina
Footer ColumnsClosed
TheGem (WPBakery)
Updated August 6, 2019 at 7:02am
2
Most recent comment from Michael:HI!
Please use Custom Footer:
https://www.youtube.com/watch?v=ADDfmPGjGl0
Bccsite
PortfolioClosed
TheGem (WPBakery)
Updated August 6, 2019 at 6:25am
10
Most recent comment from Michael:Each item portfolio is a separate image in the gallery. You can read the documentation here:https://codex-themes.com/thegem/documentation/#portfolioshttps://codex-themes.com/thegem/documentation/#port ...