Public Tickets
altaigenden
Woocommerce Facebook Messenger pluginClosed
TheGem (WPBakery)
Updated June 26, 2019 at 7:34am
3
Most recent comment from altaigenden:ok thank you
altaigenden
Background color for single PageClosed
TheGem (WPBakery)
Updated June 26, 2019 at 7:32am
4
Most recent comment from Oliver:You're welcome!
altaigenden
Hide border for Menu with Submenus on Header style 3Closed
TheGem (WPBakery)
Updated June 26, 2019 at 6:40am
6
Most recent comment from Michael:Welcome! Have a nice day!
altaigenden
Modify the look of Woocommerce shop page default Layout?Closed
TheGem (WPBakery)
Updated June 25, 2019 at 2:11pm
7
Most recent comment from Oliver:Welcome!
altaigenden
Defaul Footer width 100%Closed
TheGem (WPBakery)
Updated June 25, 2019 at 9:01am
2
Most recent comment from Oliver:Hi,There used custom footer on this page, pls. take a look here:https://www.youtube.com/watch?v=ADDfmPGjGl0
altaigenden
Woocommerce Shop page 100% widthClosed
TheGem (WPBakery)
Updated June 25, 2019 at 6:51am
2
Most recent comment from Michael:HI!Unfortunately, if you specify the store's main page in the Woocommerce plugin options, then you cannot change the block with products that has a standard view. You can add a sidebar and any co ...
altaigenden
TheGem Full Demo OfflineClosed
TheGem (WPBakery)
Updated June 24, 2019 at 3:01pm
4
Most recent comment from Oliver:Hi,Sorry, no, we don't have XML file, only online import.
Luke
Styling the Menu LinksClosed
TheGem (WPBakery)
Updated June 24, 2019 at 1:43pm
12
Most recent comment from altaigenden:This is the code that worked with Header style 3 ----- Light Main Menu & Light Submenu
.header-style-3 #primary-menu.no-responsive > li.menu-item-active > a {
border-color: transparent;
}
hollandslof
Technical question shortcode [gem_news]Closed
TheGem (WPBakery)
Updated June 24, 2019 at 10:09am
2
Most recent comment from Oliver:Hi Michiel,
Try to add your post type name in the file:
/wp-content/plugins/thegem-elements/inc/shortcodes/shortcodes.php
Line 2100
'blog_post_types' => $post_types ? explode(',' ...
mattfoundation
Fatal PHP Error (Gutenberg) when accessing random pages on WP DashboardClosed
TheGem (WPBakery)
Updated June 24, 2019 at 6:24am
2
Most recent comment from Oliver:Hi,Replied in another ticket.
mattfoundation
Fatal PHP Error (Related to TheGem Theme)Closed
TheGem (WPBakery)
Updated June 24, 2019 at 6:24am
3
Most recent comment from Oliver:Or may be you have Gutenberg plugin installed?
Pyrkas
How to highlight main menuClosed
TheGem (WPBakery)
Updated June 21, 2019 at 1:22pm
5
Most recent comment from Michael:Unfortunately, if it were possible we would have given you the necessary code.
Andrew Wood
Invalid purchase codeClosed
Activation Problems in TheGem Theme.
Updated June 21, 2019 at 8:01am
12
Most recent comment from Oliver:Ok, thank you for letting know, seems like there were some problem on the envato site.
boris suazo
Invalid purchase codeClosed
TheGem (WPBakery)
Updated June 21, 2019 at 7:07am
2
Most recent comment from Oliver:Hi,
Sorry for delay, pls. provide the wp-admin and FTP access, I'll check.
milltay
Trying to activate themeClosed
TheGem (WPBakery)
Updated June 21, 2019 at 2:52pm
3
Most recent comment from Oliver:Hi, can you please try again, it should be working (Envato's API issue has been resolved).