Public Tickets
Adam Rhodes
Header/Menu OptionsClosed
TheGem (WPBakery)
Updated April 22, 2019 at 8:05am
3
Most recent comment from Oliver:Hi,1. You can control menu layout in the theme options, attach. 2. Change mobile font size you can in the theme options too.
Lulu Barnard
Favicon not showingClosed
TheGem (WPBakery)
Updated April 22, 2019 at 7:53am
4
Most recent comment from Oliver:Hi,I need access to check, pls. provide new private ticket with the wp-admin access.
Matias
Custom footer is before the widget area..Closed
TheGem (WPBakery)
Updated April 22, 2019 at 7:52am
15
Most recent comment from Oliver:Hi,You need to edit file:/wp-content/themes/thegem/footer.phpand change the order there, for the safety feature updates copy this file to the child theme before the editing.
nguyenthebao
MailChimp and Page BuilderClosed
TheGem (WPBakery)
Updated April 22, 2019 at 7:39am
4
Most recent comment from Michael:Welcome! Please contact us if you have any questions.
Robert
How to import one click demoClosed
TheGem (WPBakery)
Updated April 22, 2019 at 7:12am
10
Most recent comment from Michael:Hi,
Please provide the wp-admin access. We will try to inspect problem on your site.
Hassan Abbas
thgem demo not workingClosed
TheGem (WPBakery)
Updated April 22, 2019 at 6:29am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access
ccspglobal Roman
theme options page load errorClosed
TheGem (WPBakery)
Updated April 21, 2019 at 5:31am
3
Most recent comment from ccspglobal Roman:I had to clear the cache then the theme options page loaded all good. Please close this ticket.PS TheGem is the best!! Use it with all my clients!!
ojtp89
Formatting Lost post UpdateClosed
TheGem (WPBakery)
Updated April 19, 2019 at 7:59pm
2
Most recent comment from ojtp89: -
velstudio
Laggy scroll on ChromeClosed
TheGem (WPBakery)
Updated April 19, 2019 at 10:40am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access, we'll check.
konstantina4700
cod fees changes for every customer locationClosed
TheGem (WPBakery)
Updated April 19, 2019 at 8:20am
4
Most recent comment from Oliver:Hi,Sorry, it's not the theme interface, you need to contact to the woocommerce support team with this request.
Waqas Waris
Cannot Activate themeClosed
TheGem (WPBakery)
Updated April 18, 2019 at 1:54pm
3
Most recent comment from Waqas Waris:Thanks, I am not using this theme on any o the above mentioned websites. My developer did some testings and consumed the maximum number of limit.
FlexBarker
change urlClosed
TheGem (WPBakery)
Updated April 18, 2019 at 8:13am
2
Most recent comment from Oliver:HI,Sorry?
jcpacelli
WooCommerce Short DescriptionClosed
TheGem (WPBakery)
Updated April 18, 2019 at 8:08am
2
Most recent comment from Oliver:Hi,Code example:
function my_custom_function() {
echo ' test test test ';
}
add_action('thegem_woocommerce_single_product_right', 'my_custom_function', 37);
Add it to ...
ismaeladrian
Footer HTMLClosed
Scalia
Updated April 18, 2019 at 7:35am
28
Most recent comment from Oliver:Hi, Try to deactivate cache plugin and check, I don't see this issue...
nm-team
Creative Light welcome screen is not working on tablets and phonesClosed
TheGem (WPBakery)
Updated April 16, 2019 at 1:58pm
6
Most recent comment from Michael:Other sliders don't use Web GL animations.The delay time of the animation can be configured here.