Public Tickets
BlueKoe
Mobile thresholdClosed
TheGem (WPBakery)
Updated June 4, 2019 at 7:29am
4
Most recent comment from Michael:At the moment, the introduction of such functionality is not planned.
ervin089
I have a questionClosed
Activation Problems in TheGem Theme.
Updated June 4, 2019 at 7:26am
2
Most recent comment from Oliver:Hi,pls. create the ticket in TheGem category (to verify your purchase code) and add few screenshots to describe what you need to make, thank you.
karolina
ExcerptClosed
TheGem (WPBakery)
Updated June 3, 2019 at 12:59pm
4
Most recent comment from Michael:Welcome! Have a nice day!
Michael_Klund
Import Post adds (Demo) behind everythingClosed
TheGem (WPBakery)
Updated June 3, 2019 at 8:13am
2
Most recent comment from Oliver:Hi,It because activated gem import plugin. The simplest way will be remove demo-content in the gem import plugin, deactivate it and import your post again via the default import
robertstojkov
Custom content in top areaClosed
TheGem (WPBakery)
Updated June 3, 2019 at 6:51am
2
Most recent comment from Oliver:Hi,You need to edit template:/wp-content/themes/thegem/top_area.phpFor the safety feature updates copy this file to the child theme before the editing.
kebiua
attribut error at shopClosed
TheGem (WPBakery)
Updated June 3, 2019 at 6:50am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access and add few screenshots to describe the issue.
susanregan
Slider Revolution plugin wont activationClosed
TheGem (WPBakery)
Updated May 31, 2019 at 9:43pm
5
Most recent comment from susanregan:never mind, all is working.
susanregan
Mobile Site (not desktop) experiencing technical difficultiesClosed
TheGem (WPBakery)
Updated May 31, 2019 at 9:47pm
3
Most recent comment from susanregan:Never mind, again.
tigrou81
QuickfindersClosed
TheGem (WPBakery)
Updated May 31, 2019 at 8:14am
4
Most recent comment from Oliver:Hi,CSS:
body .quickfinder-item-box {
padding: 20px;
}
BlueKoe
Change order portfolio sorting menuClosed
TheGem (WPBakery)
Updated May 30, 2019 at 1:43pm
4
Most recent comment from Michael:Welcome! Have a nice day!
mariusanhalt
change of backgroundClosed
TheGem (WPBakery)
Updated May 30, 2019 at 12:33pm
6
Most recent comment from Michael:Welcome! Have a nice day!
Luke
Blocked ContentClosed
TheGem (WPBakery)
Updated May 30, 2019 at 8:29am
4
Most recent comment from Oliver:Ok, thank you for letting know, in any case feel free to contact us when you need help with theme.
centroberit
ShowroomClosed
TheGem (WPBakery)
Updated May 30, 2019 at 7:23am
2
Most recent comment from Oliver:Hi,Ok. I'll add your site to our task manager, we'll add it when we'll update showcase.
Simon Zimmermann
HeaderClosed
TheGem (WPBakery)
Updated May 29, 2019 at 10:55am
3
Most recent comment from Oliver:Hi Simon.Thank you for letting know.
aeuphelia
Logo not showing after moving websiteClosed
TheGem (WPBakery)
Updated May 29, 2019 at 10:53am
19
Most recent comment from Oliver:Ok, thank you for letting know.