Public Tickets
Andrew Wood
Invalid purchase codeClosed
Activation Problems in TheGem Theme.
Updated June 21, 2019 at 8:01am
12
Most recent comment from Oliver:Ok, thank you for letting know, seems like there were some problem on the envato site.
boris suazo
Invalid purchase codeClosed
TheGem (WPBakery)
Updated June 21, 2019 at 7:07am
2
Most recent comment from Oliver:Hi,
Sorry for delay, pls. provide the wp-admin and FTP access, I'll check.
milltay
Trying to activate themeClosed
TheGem (WPBakery)
Updated June 21, 2019 at 2:52pm
3
Most recent comment from Oliver:Hi, can you please try again, it should be working (Envato's API issue has been resolved).
George
Client Section ArrowsClosed
TheGem (WPBakery)
Updated June 21, 2019 at 6:41am
2
Most recent comment from Michael:HI!
pls. use following css:
.gem-client-carousel-navigation {
display: none !important;
}
gopidasan_
Cannot create more than two mega-menuClosed
TheGem (WPBakery)
Updated June 21, 2019 at 6:39am
2
Most recent comment from Oliver:Hi,Seems like the problem in your PHP settings, pls. take a look:Recommended PHP Settingsmax_input_vars should be min 5000
idealabs77
WooCommerce RelatedClosed
TheGem (WPBakery)
Updated June 21, 2019 at 6:38am
8
Most recent comment from Oliver:Ok, let me know.
mwalgren
Purchase Code IssueClosed
TheGem (WPBakery)
Updated June 19, 2019 at 7:26am
2
Most recent comment from Oliver:Hi,
According the Envato rules you can have only 1 live install on the license.
We allow to have the 1 development copy on the dev sub domain, so the URL should be dev.sitename.com , also you can ...
Laura
About logo in header - iPad versionClosed
TheGem (WPBakery)
Updated June 18, 2019 at 10:03am
8
Most recent comment from Oliver:Try to set responsive here and check:
Vicki Falgout
site is set to full width but showing up boxedClosed
TheGem (WPBakery)
Updated June 18, 2019 at 7:12am
2
Most recent comment from Oliver:Hi,Sorry, don't see any problem now here:https://vthm.com/Do you still need help?
ybservice
Adding select language in the menuClosed
TheGem (WPBakery)
Updated June 18, 2019 at 7:06am
2
Most recent comment from Oliver:Hi,We're using WPML plugin on our demo:https://codex-themes.com/thegem/documentation/#WPML
kcs2012
number counter does not appear on scroll like it does for demoClosed
TheGem (WPBakery)
Updated June 17, 2019 at 3:55pm
2
Most recent comment from kcs2012:FIXEDhad to enable lazy loading
Paul Wilson
Logo usageClosed
Scalia
Updated June 17, 2019 at 9:27am
2
Most recent comment from Paul Wilson:sorry wrong reply. Ignore this
Thomas Brons
Delete all The Gem branded contentClosed
TheGem (WPBakery)
Updated June 17, 2019 at 8:10am
2
Most recent comment from Oliver:Hi,Sorry?
hyperioninsights
Cannot download themeClosed
TheGem (WPBakery)
Updated June 15, 2019 at 4:53am
1
Most recent comment from hyperioninsights:I tried downloading the theme. I waited 30 minutes and it still didn't download. I tried multiple times over an hour an was unable to download the theme a single time. Then I got a notification ...
MEHMET ALTINOK
edit textClosed
TheGem (WPBakery)
Updated June 14, 2019 at 7:53am
2
Most recent comment from Oliver:Hi,
It's Quickfinders, pls. take a look:
https://codex-themes.com/thegem/documentation/#quickfinders