Public Tickets
FilipePereira00
Malfunctions/bugsClosed
TheGem (WPBakery)
Updated July 3, 2019 at 6:38am
2
Most recent comment from Oliver:Hi,Replied in another ticket.
altaigenden
Single product image needs to be clicked Twice to ZoomClosed
TheGem (WPBakery)
Updated July 2, 2019 at 1:54pm
4
Most recent comment from Michael:Please contact us if you have any questions.
Rachel
Cryptocoin layout only as homepageClosed
TheGem (WPBakery)
Updated July 2, 2019 at 10:57am
2
Most recent comment from Oliver:Hi,Sorry, no, but you can have 2 separate installs or use WP multi-site function...
altaigenden
Product Category page width 100%Closed
TheGem (WPBakery)
Updated July 1, 2019 at 11:14am
4
Most recent comment from Oliver:Welcome!
bardinidavide bardini
GalleryClosed
TheGem (WPBakery)
Updated July 1, 2019 at 9:48am
11
Most recent comment from Michael:Please contact us if you have any questions.
jjohnson3350
Icon styles not working in your own demo or imported demoClosed
TheGem (WPBakery)
Updated July 1, 2019 at 7:58am
2
Most recent comment from Michael:HI!Please use 100% browser scale.
liliaf
Edit Quickfinder TitleClosed
TheGem (WPBakery)
Updated July 1, 2019 at 7:38am
6
Most recent comment from Oliver:Hi,Replied in the ticket, you need to add this CSS code:
body .quickfinder .quickfinder-item-title {
text-transform: none;
}
altaigenden
Single product page Columns and Image aspect ratioClosed
TheGem (WPBakery)
Updated July 1, 2019 at 7:32am
3
Most recent comment from Oliver:Ok, thank you for letting know.
victor Ogunbode
plugin installation errorClosed
TheGem (WPBakery)
Updated July 1, 2019 at 6:22am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access.
altaigenden
Single product page Columns and Image aspect ratioClosed
TheGem (WPBakery)
Updated June 30, 2019 at 12:31pm
2
Most recent comment from altaigenden:Just had to deactivate - TheGem's Product Image Settings in theme options
kcs2012
Add button to fancy headerClosed
TheGem (WPBakery)
Updated June 28, 2019 at 12:16pm
2
Most recent comment from Oliver:Hi,Here is an example of adding fancybox block: To the row html shortcode add this code:
Link [Shortcode]And add this css to the custom css field on the page:
#link {display: none}
halime_hno
demo installation problemClosed
TheGem (WPBakery)
Updated June 28, 2019 at 10:21am
4
Most recent comment from Michael:Above the import button it says what you need to do, you need to install a child theme which is located in the folder with the theme that you downloaded in your account.
richardturrell
Unable to install - The theme is missing the style.css stylesheet.Closed
Cryption
Updated June 28, 2019 at 8:26am
2
Most recent comment from Oliver:Hi,pls. take a look:https://help.market.envato.com/hc/en-us/articles/202821510
Honored1
editing video backgroundClosed
TheGem (WPBakery)
Updated June 28, 2019 at 7:33am
4
Most recent comment from Michael:This animation is created using code.
szankowski
Disable hover effect on gallery imageClosed
TheGem (WPBakery)
Updated June 28, 2019 at 6:10am
2
Most recent comment from Oliver:Hi,pls. give me link to the page with the shortcode.