Public Tickets
RavenFather
Change page logo from "thegem" logoClosed
TheGem (WPBakery)
Updated April 15, 2019 at 7:22am
3
Most recent comment from Oliver:Hi David, pls. take a look:https://codex-themes.com/thegem/documentation/#logoSaschaEgger Replied in your ticket.
shahchir
Mega Menu in scalia not workingClosed
Scalia
Updated April 12, 2019 at 11:47am
6
Most recent comment from Oliver:You're welcome!
JAMSHEER PALAKKUZHIYIL
SOME AFFECTS NOT WORKINGClosed
TheGem (WPBakery)
Updated April 12, 2019 at 8:16am
2
Most recent comment from Michael:Hi, sorry, not quite sure what do you mean. Can you pls provide more details with screenshots?
Elliot Vernon
Custom IconsClosed
TheGem (WPBakery)
Updated April 12, 2019 at 6:07am
2
Most recent comment from Oliver:Hi,Take a look:https://codex-themes.com/thegem/documentation/#adding-your-own-icons
sokkoprinting
SEO - GOOGLE CONSOLE VERYFICATION SITEClosed
TheGem (WPBakery)
Updated April 11, 2019 at 8:16am
2
Most recent comment from Oliver:Hi,You need to edit template:/wp-content/themes/thegem/header.phpAnd put your code before
line 45.
zeppelin
the blog's synopsisClosed
TheGem (WPBakery)
Updated April 10, 2019 at 12:40pm
2
Most recent comment from Michael:HI!Please use Excerpt settings:
Florian
PreloaderClosed
TheGem (WPBakery)
Updated April 9, 2019 at 11:18am
2
Most recent comment from Michael:HI!
pls. use following css:
body #page-preloader {
background-image: URL('your-file.gif');
background-size: cover;
width: 150px;
height: 150px;
border: none;
}
Pixelcrafts
Getting error Unable to preventDefault inside passive event listener due to target being treated as passive. while scrolling site.Closed
TheGem (WPBakery)
Updated April 9, 2019 at 8:08am
2
Most recent comment from Oliver:Hi,
pls. provide the wp-admin and FTP access.
Laura
Header's shadowClosed
TheGem (WPBakery)
Updated April 9, 2019 at 8:07am
4
Most recent comment from Oliver:Hi,CSS:
#page:not(.vertical-header) #site-header:not(.fixed) {
-moz-box-shadow: inset 0 0 2px 0 rgba(56, 69, 84, 0.2);
-moz-box-shadow: inset 0px -16px 52px -8px rgba(0,0,0,0.31);
box-shad ...
bobby wilson
admin toolbarClosed
TheGem (WPBakery)
Updated April 9, 2019 at 7:33am
2
Most recent comment from Oliver:Hi,Add this code to the functions.php of the child theme:
function thegem_admin_bar_thumbnails_generator_remvoe(){
remove_action('admin_bar_menu', 'thegem_admin_bar_thumbnails_gener ...
Rania
http 500 when I activate thegem themeClosed
TheGem (WPBakery)
Updated April 9, 2019 at 7:30am
4
Most recent comment from Oliver:Hi,ok, thank you for letting know, in any case fell free to contact us if you need help.
jinietot
Related Post TitleClosed
TheGem (WPBakery)
Updated April 9, 2019 at 7:20am
2
Most recent comment from Michael:HI!Please contact us if you have any questions.
ferranet
4th level in a menuClosed
TheGem (WPBakery)
Updated April 9, 2019 at 7:18am
2
Most recent comment from Michael:HI!Unfortunately, there is no such option by default.
Karen
Connecting Mailchimp codeClosed
TheGem (WPBakery)
Updated April 9, 2019 at 7:02am
2
Most recent comment from Michael:Hi, sorry, not quite sure what do you mean. Can you pls provide more details?
Also please read the documentation:https://developer.mailchimp.com/documentation/mailchimp/
lroland
Change Testimonial SpeedClosed
Scalia
Updated April 9, 2019 at 6:13am
4
Most recent comment from Oliver:Welcome!