Public Tickets
Aliaksandr
media content and PORTFOLIO SETSClosed
TheGem (WPBakery)
Updated April 25, 2019 at 7:33am
4
Most recent comment from Michael:Welcome! Have a nice day!
Jorge
¿La parte de arriba del titulo no es editable?Closed
TheGem (WPBakery)
Updated April 24, 2019 at 8:19am
2
Most recent comment from Michael:HI!You need to edit Revolution Slider slides.
vicki Norman
transfer gemClosed
TheGem (WPBakery)
Updated April 24, 2019 at 6:12am
2
Most recent comment from Oliver:Hi Vicki,We can help you with this. Did she added changes in the theme source code?
Claire de Groot
Offset elements on pagesClosed
TheGem (WPBakery)
Updated April 23, 2019 at 8:42am
5
Most recent comment from Oliver:Don't worry and feel free to contact us if you need help.
zeppelin
width of pageClosed
TheGem (WPBakery)
Updated April 22, 2019 at 11:08am
4
Most recent comment from Oliver:Hi,Code example:
@media (min-width: 1212px) {
body .container {
width: 1212px;
}
}
Thomas Lennon
Custom CSSClosed
TheGem (WPBakery)
Updated April 22, 2019 at 8:08am
4
Most recent comment from Oliver:Hi,All the CSS you added in the theme options or custom CSS field on the page storied in the data base.
Adam Rhodes
Header/Menu OptionsClosed
TheGem (WPBakery)
Updated April 22, 2019 at 8:05am
3
Most recent comment from Oliver:Hi,1. You can control menu layout in the theme options, attach. 2. Change mobile font size you can in the theme options too.
Lulu Barnard
Favicon not showingClosed
TheGem (WPBakery)
Updated April 22, 2019 at 7:53am
4
Most recent comment from Oliver:Hi,I need access to check, pls. provide new private ticket with the wp-admin access.
Matias
Custom footer is before the widget area..Closed
TheGem (WPBakery)
Updated April 22, 2019 at 7:52am
15
Most recent comment from Oliver:Hi,You need to edit file:/wp-content/themes/thegem/footer.phpand change the order there, for the safety feature updates copy this file to the child theme before the editing.
nguyenthebao
MailChimp and Page BuilderClosed
TheGem (WPBakery)
Updated April 22, 2019 at 7:39am
4
Most recent comment from Michael:Welcome! Please contact us if you have any questions.
Robert
How to import one click demoClosed
TheGem (WPBakery)
Updated April 22, 2019 at 7:12am
10
Most recent comment from Michael:Hi,
Please provide the wp-admin access. We will try to inspect problem on your site.
Hassan Abbas
thgem demo not workingClosed
TheGem (WPBakery)
Updated April 22, 2019 at 6:29am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access
ccspglobal Roman
theme options page load errorClosed
TheGem (WPBakery)
Updated April 21, 2019 at 5:31am
3
Most recent comment from ccspglobal Roman:I had to clear the cache then the theme options page loaded all good. Please close this ticket.PS TheGem is the best!! Use it with all my clients!!
ojtp89
Formatting Lost post UpdateClosed
TheGem (WPBakery)
Updated April 19, 2019 at 7:59pm
2
Most recent comment from ojtp89: -
velstudio
Laggy scroll on ChromeClosed
TheGem (WPBakery)
Updated April 19, 2019 at 10:40am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access, we'll check.