Public Tickets
Sreejith Sreenivasan
To customize the gem themeClosed
TheGem (WPBakery)
Updated September 19, 2018 at 8:38am
2
Most recent comment from Michael:HI!
1) You need to edit: wp-content/themes/thegem/css/thegem-preloader.css
Or use next css:
body #page-preloader { background: #2c2e3d;}2) You need to change this custom CSS:
.team-perso ...
lylabelle
pop up animation slider thingClosed
TheGem (WPBakery)
Updated September 19, 2018 at 8:18am
10
Most recent comment from Oliver:Welcome!
lylabelle
Removing the text Navigation infoClosed
TheGem (WPBakery)
Updated September 19, 2018 at 8:11am
6
Most recent comment from Oliver:Welcome!
gabrieldefrates
Editing CSSClosed
TheGem (WPBakery)
Updated September 19, 2018 at 7:41am
2
Most recent comment from Oliver:Hi,pls. take a look here:http://codex-themes.com/thegem/documentation/css
ksubilal
Ajax Error in importing demo content in localhostClosed
TheGem (WPBakery)
Updated September 19, 2018 at 7:27am
2
Most recent comment from Oliver:Hi,Pls. check your php settings:Recommended PHP Settings
Jones
Demo Content DownloadClosed
TheGem (WPBakery)
Updated September 19, 2018 at 6:29am
2
Most recent comment from Oliver:Hi,Sorry, no, it's not possible, you can make one new test install import the content there to see the shortcodes settings.
Jones
is there somewhere i can check the theme update server status?Closed
TheGem (WPBakery)
Updated September 19, 2018 at 6:24am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access
valuechina
fatal error after installationClosed
TheGem (WPBakery)
Updated September 19, 2018 at 6:21am
4
Most recent comment from Oliver:Hi,Ok, thank you for letting know
Soham
no password fieldClosed
TheGem (WPBakery)
Updated September 18, 2018 at 6:48pm
2
Most recent comment from Soham:i found what i had done wrong. thanks anyways.
ottimoto
Theme Options - Child ThemeClosed
TheGem (WPBakery)
Updated September 18, 2018 at 11:48am
8
Most recent comment from Oliver:Feel free to contact us if you need help.
GeorgeCY
Woocommerce issuesClosed
TheGem (WPBakery)
Updated September 18, 2018 at 7:59am
50
Most recent comment from [deleted]:First, I see this results - https://prnt.sc/kvooyf.Second, these all is not theme interface - https://prnt.sc/kvopmr, https://prnt.sc/kvopw7. You need to configurate your server, site, perfomance (cac ...
kelineal2
Remove Prev/Next/Back to Shop Buttons from Product pageClosed
TheGem (WPBakery)
Updated September 18, 2018 at 7:28am
5
Most recent comment from Michael:Sorry for the error, this code needs to be added to the functions.php file of your child theme.But you can use custom CSS:
.single-product-content-bottom .block-navigation {
display: none !imp ...
rmiller
Have "Show Featured Content" Enabled by DefaultClosed
TheGem (WPBakery)
Updated September 17, 2018 at 3:06pm
8
Most recent comment from Oliver:Hi,Ok. We'll think about it.
tedgast
Basic Web Pages not workingClosed
TheGem (WPBakery)
Updated September 17, 2018 at 1:52pm
10
Most recent comment from [deleted]:Php image library (gd or imagik) doesn't work correctly on your site. I see a lot of errors when trying to regenerate thumbnails for media files:Please contact you webhosting provider support about th ...
patrick_amadeu
YoutubeClosed
TheGem (WPBakery)
Updated September 17, 2018 at 1:19pm
4
Most recent comment from Oliver:Hi,1. No, it's ok.2. Sorry, we don't provide support with the third-party plugins, pls. be so kind to understand what we can't to check on compatibility with the theme tons of the plugins and its upda ...