Public Tickets
Andre van der Merwe
Secure Google FontsClosed
TheGem (WPBakery)
Updated September 3, 2018 at 11:02am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access
Daniell Johnston
animations not workingClosed
TheGem (WPBakery)
Updated September 3, 2018 at 8:24am
4
Most recent comment from Sergio:HI!
pls. share the wp-admin access (your login data or create test) and provide the screenshots for each problem, we'll check
Ahsan
Zendesk Chat plugin causing issuesClosed
TheGem (WPBakery)
Updated September 3, 2018 at 7:50am
2
Most recent comment from Oliver:Hi,Pls. provide the wp-admin access and add few screenshots to describe the issue in details.
sahelnik
How to make the theme mobile friendly?Closed
TheGem (WPBakery)
Updated September 3, 2018 at 7:39am
4
Most recent comment from Oliver:Hi,
1. I deactivated check box "Page as fullscreen vertical slider keep on mobile" in your case it's not possible to have it because you have a lot of the content on the 1 slide.
2. Don't use text ...
Pascale Tesson
Mobile menuClosed
TheGem (WPBakery)
Updated September 3, 2018 at 5:56am
4
Most recent comment from [deleted]:Please provide link to your page. I will prepare css code for you.
Razi Haider
demo content importClosed
TheGem (WPBakery)
Updated September 2, 2018 at 9:18am
4
Most recent comment from Razi Haider:no
handoko Pakeotac
editing the homepageClosed
TheGem (WPBakery)
Updated September 2, 2018 at 7:10am
2
Most recent comment from Oliver:Hi,
Pls. take a look to the visual composer video tutorials:
https://wpbakery.com/video-tutorials/
handoko Pakeotac
editing the homepageClosed
TheGem (WPBakery)
Updated September 2, 2018 at 7:10am
2
Most recent comment from Oliver:Hi,Pls. take a look to the visual composer video tutorials:https://wpbakery.com/video-tutorials/
RA
vertical quickfinderClosed
TheGem (WPBakery)
Updated September 2, 2018 at 6:59am
2
Most recent comment from Oliver:Hi,Pls. provide the wp-admin access
RA
Image hoverClosed
TheGem (WPBakery)
Updated September 1, 2018 at 8:48am
15
Most recent comment from Oliver:Welcome!
sebw84
Preloader prevents displaying content in carousel postsClosed
TheGem (WPBakery)
Updated September 1, 2018 at 8:27am
19
Most recent comment from Oliver:It's very strange, but when I created 2 new items, it's working:https://www.ecerep.com/test-gem-portfolioslider/may be there were some problems during the saving, try to recreate portfolio items...
BadYogi
Urgent Place Order Button DisappearsClosed
TheGem (WPBakery)
Updated September 1, 2018 at 7:31am
3
Most recent comment from Oliver:Hi,You're using 2.2.0 it's very old to work with the last woo version, pls. update theme (last version is 3.5.0)Updating a theme
sahelnik
Removing the space between text linesClosed
TheGem (WPBakery)
Updated September 1, 2018 at 7:28am
6
Most recent comment from Oliver:Hi,Yes, It's can be as a workaround, if you press just enter there will be new tag.
sahelnik
Changing header colorClosed
TheGem (WPBakery)
Updated September 1, 2018 at 7:27am
2
Most recent comment from Oliver:Hi,You can change it in the page options:
Daniell Johnston
installing demos correctlyClosed
TheGem (WPBakery)
Updated August 31, 2018 at 2:20pm
7
Most recent comment from Sergio:HI,pls. check https://codexthemes.ticksy.com/ticket/1695675