Public Tickets
sebw84
Preloader prevents displaying content in carousel postsClosed
TheGem (WPBakery)
Updated September 1, 2018 at 8:27am
19
Most recent comment from Oliver:It's very strange, but when I created 2 new items, it's working:https://www.ecerep.com/test-gem-portfolioslider/may be there were some problems during the saving, try to recreate portfolio items...
BadYogi
Urgent Place Order Button DisappearsClosed
TheGem (WPBakery)
Updated September 1, 2018 at 7:31am
3
Most recent comment from Oliver:Hi,You're using 2.2.0 it's very old to work with the last woo version, pls. update theme (last version is 3.5.0)Updating a theme
sahelnik
Removing the space between text linesClosed
TheGem (WPBakery)
Updated September 1, 2018 at 7:28am
6
Most recent comment from Oliver:Hi,Yes, It's can be as a workaround, if you press just enter there will be new tag.
sahelnik
Changing header colorClosed
TheGem (WPBakery)
Updated September 1, 2018 at 7:27am
2
Most recent comment from Oliver:Hi,You can change it in the page options:
Daniell Johnston
installing demos correctlyClosed
TheGem (WPBakery)
Updated August 31, 2018 at 2:20pm
7
Most recent comment from Sergio:HI,pls. check https://codexthemes.ticksy.com/ticket/1695675
Laurent_rose
parallaxe footerClosed
TheGem (WPBakery)
Updated August 31, 2018 at 2:02pm
2
Most recent comment from [deleted]:Hi,
I checked you site with chrome and firefox browsers. Parallax footer works correctly.
Parallax footer is disabled when its height is greater than the screen height.
Arcomedia
Menu in 2 linesClosed
TheGem (WPBakery)
Updated August 31, 2018 at 2:00pm
4
Most recent comment from Oliver:Welcome!
Anna Morton
moving cloudsClosed
TheGem (WPBakery)
Updated August 31, 2018 at 11:36am
15
Most recent comment from Oliver:Hi,I set right slider id in the custom css field to apply the animation.
olivebranchdigital
Footer Content & Page HeightClosed
TheGem (WPBakery)
Updated August 31, 2018 at 6:38am
6
Most recent comment from Oliver:Hi,Sorry, no.
nathachkf
I have added the contact form 7 just 1 form worksClosed
TheGem (WPBakery)
Updated August 31, 2018 at 6:34am
2
Most recent comment from Oliver:Hi,Sorry, we don't provide support with this plugin. You need to contact to the CF 7 support team:https://contactform7.com/support/
Pablo Bertran
Search results javascript issueClosed
TheGem (WPBakery)
Updated August 30, 2018 at 2:00pm
2
Most recent comment from [deleted]:Hi,
Please provide the ftp access. We will try to inspect problem on your site.
Shamser Suzon
Self hosted video loopClosed
TheGem (WPBakery)
Updated August 30, 2018 at 11:56am
4
Most recent comment from Oliver:Welcome!
sahelnik
Crazy codesClosed
TheGem (WPBakery)
Updated August 30, 2018 at 11:07am
6
Most recent comment from Oliver:HI,Pls. check I've added demo of this block in the bottom
Egoitz
Don't know how to change the main photoClosed
TheGem (WPBakery)
Updated August 30, 2018 at 10:40am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access and screenshot what you need to change.
sahelnik
Template failedClosed
TheGem (WPBakery)
Updated August 30, 2018 at 10:21am
6
Most recent comment from Oliver:You need to purchase this plugin to use this templates.